Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amzad Khan

Brampton,ON

Summary

Diligent Sales and Marketing Representative with 5 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

26
26
years of professional experience

Work History

Customer Service Representative

Shoppers Drug Mart
07.2022 - Current
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Trained new team members in cash register operation, stock procedures and customer services.

Pharmacy Assistant

Shoppers Drug Mart
02.2003 - Current
  • Using the Healthwatch Software managing the Workflow- Rx Intake, Data Entry, Filling, Pickup and receives the order
  • Help pharmacists fill prescriptions, also answer customer questions, handle payment transactions and ensure the shelves are stocked with the proper medication
  • Also provide help to pharmacy technicians by packaging, and labelling pharmaceutical products
  • Verified prescriptions by contacting physicians' offices and receiving approval.
  • Answered customer questions about prescribed and OTC medications.

Customer Service Representative

Bill Gosling Outsourcing
09.2021 - 12.2021
  • Receiving and placing customer service telephone calls
  • Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
  • Resolving customer complaints, managing database records, drafting status reports on customer service issues

Sales and Marketing Representative

Pindi Boot House
02.2016 - 01.2021
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Listened to customer needs to identify and recommend best products and services.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Reduced process lags by training employees on best practices and protocols.
  • Analyzed competitors' marketing campaigns for insights to gain attention and sales for clients.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.

Education

Masters in - Occupational Health and Safety Management, Health

Lambton College
Toronto, ON
08.2022

Bachelor's Degree - Pharmacy

Himachal Institute of Pharmacy
Paonta Sahib, India
07.2019

Skills

  • Excellent skills in different Microsoft Office applications such as Word, Excel and PowerPoint
  • Completed the Standard First-Aid and CPR-C with AED Training conducted by SAJE Vital Signs in 2021
  • Supervision & Leadership
  • Data Management
  • Team Management
  • Relationship Building
  • Marketing Strategies
  • Customer Complaint Resolution
  • Retail Sales Customer Service
  • Staff Training
  • Lead Generation Strategies
  • Product Demonstrations and Presentations
  • Technical skills eg, risk assessment, process safety etc

Timeline

Customer Service Representative

Shoppers Drug Mart
07.2022 - Current

Customer Service Representative

Bill Gosling Outsourcing
09.2021 - 12.2021

Sales and Marketing Representative

Pindi Boot House
02.2016 - 01.2021

Pharmacy Assistant

Shoppers Drug Mart
02.2003 - Current

Masters in - Occupational Health and Safety Management, Health

Lambton College

Bachelor's Degree - Pharmacy

Himachal Institute of Pharmacy

Similar Profiles

CREATE PROFILE
Amzad Khan