AMY REESE SHANE-COHEN
301 Tabaret Street Kanata,Canada
Summary
Experienced, administrative professional prepared for this role. Skilled in accurate data entry, patient communication, and handling sensitive information with confidentiality. Strong focus on team collaboration and achieving results. Reliable and adaptable, with commitment to providing excellent customer service and maintaining organized records.
Overview
15
15
years of professional experience
Work History
Patient Registration Clerk
Queensway Carleton Hospital
01.2023 - 07.2023
- Perform all Admitting/ER/Registration, and Bedboard functions
- Process out-patient, day surgery and in-patient admissions
- Receive and document patients
- Complete financial transactions as required
- Provide communication between patients physician/nursing and support personnel
Medical Laboratory Assistant/Technician
Dynacare Laboratory and Health Services Centre
04.2020 - 05.2021
- Phlebotomy
- Triaged patients
- Data entry using EMR, AS400, knowledge of Merlin, EPIC and Telus
- ECG/Holter monitor
- Dedicated to superior customer service skills
- Pre-sort of various specimens
- EAC (Employee Advisory Council) member
- Office duties (faxes, stocking supplies etc)
- Maintenance of medical equipment and logs of equipment with temperatures
- Constant attention to cleaning and in-line with Covid 19 protocols
Electronic Data Capture Operator SP-01
Canada Revenue Agency
02.2017 - 04.2018
- Company Overview: The Canada Revenue Agency (CRA) administers tax laws for the Government of Canada and for most provinces and territories, and administers various social and economic benefit and incentive programs delivered through the tax system
- Data entry of various tax documents
- Maintain client records and files
- Private and personal information handled
- Obtained a keystroke rate of 10,000 keystrokes per hour on average
- Met all CRA core values
- The Canada Revenue Agency (CRA) administers tax laws for the Government of Canada and for most provinces and territories, and administers various social and economic benefit and incentive programs delivered through the tax system
Supervisor/Barista
Starbucks Coffee
05.2013 - 01.2017
- Company Overview: To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time
- Prepare cold and hot beverages
- Cash handling
- Stockroom manager
- Customer service
- Safety and Security Specialist
- Supervising partners
- Daily clean up
- To inspire and nurture the human spirit – one person, one cup and one neighbourhood at a time
Medical Assistant
NAET Clinic of Ottawa
12.2012 - 03.2013
- Company Overview: A holistic, non-invasive centre that offers treatments which aid in the elimination of food allergies and environmental hypersensitivity
- Prepare and set up IV stations for patients
- Explain procedures
- Perform vitals
- Process Health Claims
- Daily clean up
- A holistic, non-invasive centre that offers treatments which aid in the elimination of food allergies and environmental hypersensitivity
Phlebotomist
Bio-Test Laboratory
07.2011 - 11.2012
- Company Overview: Bio-Test Laboratory has been serving the diagnostic needs of physicians and patients in the Ottawa and surrounding areas for over 35 years
- Drew blood
- ECG’s
- Temporary position in microbiology
- Filing
- Sample sorting
- Bio-Test Laboratory has been serving the diagnostic needs of physicians and patients in the Ottawa and surrounding areas for over 35 years
Phlebotomist - Patient Services
LifeLabs
07.2010 - 09.2010
- Company Overview: LifeLabs is a Canadian company with nearly 50 years experience serving the health needs of Canadians
- EMR (OSCAR, Telus Practice Solutions)
- Performed vitals, drew blood, performed ECG’s, various lab tests, and injections
- Explained procedures to patients
- Efficient filing, charting, and documenting
- Customer Focus
- Accountability
- Respect
- Excellence
- LifeLabs is a Canadian company with nearly 50 years experience serving the health needs of Canadians
Office Coordinator
Federal Service Experts
09.2009 - 03.2010
- Company Overview: Service Experts is North America's leading HVAC company, specializing in air conditioner and heating repair and replacement
- Scheduled service calls/installations for technicians at residential homes
- Prioritized and got appointments covered when someone was away sick
- Various receptionist duties
- Processed credit card payments for services
- Maintained companies client files
- Ordered office supplies
- Service Experts is North America's leading HVAC company, specializing in air conditioner and heating repair and replacement
Underwriting Assistant - Property
AIG Insurance Company
02.2008 - 07.2008
- Company Overview: American International Group, Inc
- (AIG) is a leading international insurance organization serving customers in more than 130 countries
- Set-up and maintenance of New & Renewal business
- Extraction of Loss Information and information for monthly reports
- Policy and Endorsement Issuance
- Coding of premiums on a timely basis
- Reconcile accounting differences
- Learn all Chartis systems
- Respond to routine underwriting inquiries from brokers, clients and co-workers
- Perform all administrative underwriting duties
- American International Group, Inc
- (AIG) is a leading international insurance organization serving customers in more than 130 countries
Education
Medical Laboratory Technician/Assistant -
Everest College
Ottawa, ON07.2010
Police Foundations -
Seneca College
Toronto, ON12.2006
Skills
- Relationship Management
- Critical Thinking Skills
- Effective Communication
- Detail-Oriented Approach
- Skilled in Handling Office Technology
- Record Maintenance
- Data Visualization
- Accurate Record-Keeping
- Project Coordination Expertise
- Technical Proficiency
Other Training and Exposures
- Team player and leader with excellent interpersonal skills
- Organized and able to set priorities and meet deadlines effectively
- Highly motivated individual
- Excellent writing, editing and presentation skills
- Very keen attention to detail
- Ability to work independently and use judgement
- Skilled experience with EMRs such as MediTech
- Flexible and adaptable
Languages
English
Native or Bilingual
Timeline
Patient Registration Clerk
Queensway Carleton Hospital
01.2023 - 07.2023
Medical Laboratory Assistant/Technician
Dynacare Laboratory and Health Services Centre
04.2020 - 05.2021
Electronic Data Capture Operator SP-01
Canada Revenue Agency
02.2017 - 04.2018
Supervisor/Barista
Starbucks Coffee
05.2013 - 01.2017
Medical Assistant
NAET Clinic of Ottawa
12.2012 - 03.2013
Phlebotomist
Bio-Test Laboratory
07.2011 - 11.2012
Phlebotomist - Patient Services
LifeLabs
07.2010 - 09.2010
Office Coordinator
Federal Service Experts
09.2009 - 03.2010
Underwriting Assistant - Property
AIG Insurance Company
02.2008 - 07.2008
Medical Laboratory Technician/Assistant -
Everest College
Police Foundations -
Seneca College
Similar Profiles
Maher MohammedMaher Mohammed
CSSD Supervisor at Queensway Carleton HospitalCSSD Supervisor at Queensway Carleton Hospital
Kimberly MorinKimberly Morin
Physiotherapist at Queensway-Carleton HospitalPhysiotherapist at Queensway-Carleton Hospital
NIKHIL BABYNIKHIL BABY
RN at Queensway Carleton Hospital,(A4 Rehab)RN at Queensway Carleton Hospital,(A4 Rehab)