Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Amy Razuri

Vancouver,BC
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Amy Razuri

Summary

Highly skilled and dedicated customer service expert with a proven track record of delivering exceptional customer experiences. Possesses a deep understanding of customer needs and a strong commitment to resolving issues and exceeding expectations. Demonstrates excellent communication and interpersonal skills, enabling effective interaction with customers from diverse backgrounds. Able to quickly build rapport and establish trust, fostering long-term customer relationships.

Overview

3
years of professional experience

Work History

River Rock Casino Resort

Server
05.2022 - Current

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Answered customers' questions, recommended items, and recorded order information.

Papi's Oyster Bar

Assistant Manager
12.2021 - 05.2022

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Hampton By Hilton

Server
02.2021 - 12.2021

Job overview

  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Difare

Sales Representative
08.2020 - 06.2021

Job overview

  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Education

University Canada West
Vancouver, BC

Bachelor of Arts from Business And Communication
07.2025

Skills

  • Customer Service
  • Hospitality Service Expertise
  • Performance Improvement
  • Google Drive
  • Product and Service Knowledge
  • Task Delegation
  • Microsoft Word
  • Outlook
  • Excel

Languages

English
Full Professional
Spanish
Native or Bilingual
Availability
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tuesday
wednesday
thursday
friday
saturday
sunday
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afternoon
evening
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Timeline

Server

River Rock Casino Resort
05.2022 - Current

Assistant Manager

Papi's Oyster Bar
12.2021 - 05.2022

Server

Hampton By Hilton
02.2021 - 12.2021

Sales Representative

Difare
08.2020 - 06.2021

University Canada West

Bachelor of Arts from Business And Communication

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Amy Razuri