Productivity Software
Customer Relationship Management Software
Amy Catherine Dumont
Gatineau
Summary
Focused Volunteer Coordinator offering -a background in the Developmental Service Sector and program management experience in a growing non-profit organization. Highly skilled in developing strategies to attract mission-driven volunteers. Accomplished in improving programs, outcomes and volunteer satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Student Links Coordinator
Community Living Ontario
Ottawa, ON
09.2022 - Current
- Reached out to qualified mentor candidates to obtain volunteer applications.
- Conducted screening and interviewing of volunteers.
- Encouraged exploration of clients interests, hobbies and career opportunities to enhance quality of life.
- Promoted positive relationships between mentees, mentors and their community to encourage social resilience and connection.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Used Customer relationship management software for data management.
- Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Facilitated outreach activities to build community awareness.
- Collaborated with teachers, counselors and administrators to foster access to resources and support.
- Collaborated with parents and teachers to help students reach potential.
- Assisted students in exploring and selecting career paths.
- Oversaw career and job fairs to connect students with area schools and employers.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Conducted presentations to expose and increase the mentorship initiative awareness in the region.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet person-centered needs.
- Developed and implemented strategies to enhance quality of social services.
Educational Assistant
Ottawa Catholic School Board
Ottawa, ON
08.2002 - Current
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Supported, programming, planning, organizing, and implementing strategies to help students achieve their personal and academic goals; while responding to their physical, social, and emotional needs
- Collaborated with professionals in planning, modification, and implementation of student's Individualized Education, Behavior, and Career Plans
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Assisted children and their families with accessing available services in their community
- Facilitated socialization and recreational opportunities
- Led social skills groups
- Prepared and conducted lessons to develop life and employability skills
- Reported on student progress, behavior and social skills to parents and other professionals.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Life skill Instructor
Ottawa Carleton Lifeskills
Ottawa, ON
04.2013 - 09.2013
- Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
- Responded to clients’ individual, physical, social and emotional needs
- Responsible for Life skills and Leisure program instruction for adults with developmental disabilities
- Organized and executed regular and special community outings and events for clients
- Worked as part of a team to plan and implement person-centered plans that supported clients' goals and ambitions for the future
- Supervised job placement opportunities
- Worked with clients and employers to problem solve and make accommodations for clients during their placement
- Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
- Helped to integrate clients in local community by teaching important social and work-related skills.
- Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
- Intervened in crisis situations to provide counseling and support.
- Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
- Assessed effectiveness of training to create more effective future training programs.
Program Assistant
Andrew Fleck Children's services
Ottawa, ON
01.2013 - 04.2013
- Facilitated integration of special needs children into a daycare setting
- Supported students’ physical, social, emotional, and hygiene needs
- Worked 1-on-1 with clients to create structured sensory, fine, and gross motor activities based on their individual needs
- Collaborated with Speech and language pathologists to introduce the use of sign language, picture exchange symbols, and visual schedules into the center to provide alternative communication opportunities for students
- Reviewed and strengthened program operations with continuous assessment of operational plans and strategies.
- Assisted with planning and coordinating day-to-day and special program activities.
- Educated each staff member on program procedures and operational structures.
- Communicated productively with parents, students and other school representatives and officials.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Social Service Worker Diploma -
Algonquin College
Ottawa, Ontario200 Hour Registered Yoga Teacher Certification - Ashtanga Yoga
Ajarya Yoga
Rishikesh, India12.2013
Yin Yoga teacher certification - Yin Yoga
Jennifer Raye Medicine And Movement
Vancouver, BCRegistered Behavior Technician Training -
Registered Behavior Technician Training
Autism Partnership Foundation Skills
- Interdisciplinary team collaboration
- Conflict resolution techniques
- Progress reporting
- Intake Coordination
- Client and Family Advocacy
- Document Management
- Project Management
- CRM Software
- Volunteer Screening
- Volunteer Scheduling
- Volunteer Recruitment
- Report Writing
- Microsoft Office
- Job Coaching
- Client Support
- Client relationship building
- Analytical and Critical Thinking
- Excellent Communication
- Outreach Initiatives
- Community Advocate
- Educational Outreach
- File and Records Management
- Schedule Preparation
- Community Outreach
- Diversity and Inclusion
- Advocacy
- Onsite Visits
- Youth Outreach
- Team Collaboration
- Dependable
- Resourceful
- Reliable
- Recordkeeping and File Management
Software
Database and presentation software
Education technology
Certification
CPR
FIRST AID
NVCI
Timeline
Student Links Coordinator
Community Living Ontario
09.2022 - Current
Life skill Instructor
Ottawa Carleton Lifeskills
04.2013 - 09.2013
Program Assistant
Andrew Fleck Children's services
01.2013 - 04.2013
Educational Assistant
Ottawa Catholic School Board
08.2002 - Current
Social Service Worker Diploma -
Algonquin College
200 Hour Registered Yoga Teacher Certification - Ashtanga Yoga
Ajarya Yoga
Yin Yoga teacher certification - Yin Yoga
Jennifer Raye Medicine And Movement
Registered Behavior Technician Training -
Registered Behavior Technician Training