Amya Muldrew
Sacramento,CA
Summary
Mental health professional skilled in case management and patient advocacy. Proven ability to navigate complex care systems, coordinate with healthcare providers, and develop individualized care plans. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and strong communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Case Manager II
Telecare Corporation
Sacramento, CA
11.2023 - Current
- Managed daily operations and coordinated care at a high-volume site serving approximately 35 clients, ensuring the consistent delivery of mental health and substance services.
- Monitored client progress, adjusting strategies to ensure optimal mental health outcomes.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could negatively impact a client's mental wellbeing.
- Developed individualized service plans, addressing unique client needs and promoting self-sufficiency.
- Coordinated housing assistance programs, ensuring clients received timely support and resources.
- Updated treatment plans on amonthly basis withthe latest intervention strategies and progress notes.
Lead Behavioral Health Tech
Discovery Mood & Anxiety Program
Granite Bay, CA
09.2025 - 11.2025
- Supervised daily operations of behavioral health programs to ensure adherence to treatment protocols.
- Developed and implemented individualized treatment plans in collaboration with multidisciplinary teams.
- Trained new staff on effective behavioral intervention techniques and protocols.
- Used KIPU to document patient information, progress notes, and treatment plans.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
THP Housing Coordinator
EA Family Services
Sacramento
03.2023 - 11.2023
- Coordinated housing placements for clients, ensuring compliance with program requirements and policies.
- Developed and maintained relationships with landlords to facilitate housing opportunities for clients.
- Conducted assessments of client needs to provide tailored housing solutions and support services.
- Managed case files through electronic record systems, ensuring accuracy and confidentiality of sensitive information.
- Led initiatives to streamline intake processes, increasing efficiency in client service delivery within the organization.
- Managed the application process, thoroughly reviewing documents for accurate income verification and eligibility determination.
Peer Support Counselor
Mental Health Urgent Care
Sacramento
04.2021 - 03.2023
- Provided empathetic support to individuals in crisis, fostering a safe and welcoming environment.
- Facilitated peer-led support groups, encouraging open discussions and shared experiences among participants.
- Assisted mental health professionals in assessing client needs, ensuring timely intervention and resource allocation.
- Mentored new peer support counselors, enhancing team cohesion and knowledge sharing within the organization.
Health Aide (Temporary)
Action Supportive Care Services
Citrus Heights
07.2021 - 06.2022
- Implemented infection control measures, including daily symptom screening, PPE use, and sanitation protocols, in compliance with CDC and school district policies
- Maintained accurate health documentation and communicated health concerns promptly to supervisors amid high-risk conditions
- Delivered one-on-one health support to medically vulnerable students during the COVID-19 pandemic, ensuring safe in-person learning under evolving public health guidelines
- Provided compassionate patient care, assisting with daily living activities and support services.
- Administered medications and monitored vital signs to ensure optimal health outcomes.
Education
Bachelor of Arts - Forensic Psychology
Grand Canyon University
08.2029
High School Diploma -
Hanford High School
Hanford, CA06.2020
Skills
- Medication monitoring
- Multidisciplinary collaboration
- Electronic medical record software
- Adept at treatment and discharge planning
- Crisis Prevention
- Certified in CPR/AED/First AID
- Clinical documentation
- Transition planning support
- Individualized treatment planning
- Intake assessment
- Patient care coordination
- Employee training
- Case management
- Eviction prevention
- Medical terminology
Certification
- Crisis Prevention Institute - CPI
- CPR/BLS
- Adult Need and Strength Assessment
- Strength Assessment
Timeline
Lead Behavioral Health Tech
Discovery Mood & Anxiety Program
09.2025 - 11.2025
Mental Health Case Manager II
Telecare Corporation
11.2023 - Current
THP Housing Coordinator
EA Family Services
03.2023 - 11.2023
Health Aide (Temporary)
Action Supportive Care Services
07.2021 - 06.2022
Peer Support Counselor
Mental Health Urgent Care
04.2021 - 03.2023
Bachelor of Arts - Forensic Psychology
Grand Canyon University
High School Diploma -
Hanford High School