Amy Zepeda
Menifee
Summary
Dynamic healthcare professional with extensive experience at Loma Linda University Children's Hospital, excelling in patient coordination and financial counseling. Bilingual in Spanish and English, adept at navigating complex insurance processes while delivering exceptional customer service. Proven ability to manage multiple tasks efficiently, ensuring optimal patient flow and satisfaction in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Unit Secretary
Loma Linda University Children's Hospital
Loma Linda
10.2021 - Current
- Unit Secretary-works under the direction of a registered nurse to perform the secretarial and/or clerical aspects of patient care; ensures optimum patient flow by keeping the charge nurse informed of any admissions, transfers or discharge orders; serves as department and/or unit receptionist; maintains inventory of supplies, equipment, and forms; utilizes interpersonal skills to maximize customer service, safety, and professionalism; contributes to a work environment of caring and cooperation among a culturally diverse workforce, patient, and visitor population. Performs other duties as needed.
Emergency Room Senior Admitting and Registration
Allina Health
Coon Rapids
01.2019 - 01.2020
- Assist with patient registration for patients entering the Emergency Room which included background, history of illness and related information
- Review records for accuracy and compliance.
- Process Patient admission and discharge documents.
- Process and Verify insurances.
- Collected Copays
- Offered financial counseling in emergency situations
- Help train new employees
Bilingual Surgical Coordinator/ Patient Access Services
Hennepin County Medical Center
Minneapolis
01.2014 - 01.2018
- Assisted with check-in in patients, collected co-pays and answering incoming phone call for appointments in a busy Orthopedic Surgery Center.
- Verified patient demographics and updated changes in the electronic file system.
- Experienced in Epic/EMR Program.
- Ordered office supplies
- Coordinated surgeries
- Worked next to surgeons, physicians assistants and nurses
- Offered financial counseling and quotes
- Oversaw schedules and made sure coverage was available
Contact Center PAS
01.2013 - 01.2014
- Answered up to 500 calls in a busy call center environment and transferred calls to the appropriate department or practitioner.
- Scheduled and canceled appointments
- Registered new patients and updated Computer System with demographics and electronically verified insurance.
Education
Certified Nursing Assistant -
Los Angeles Skills Academy
San Bernardino, CA07-2025
911 Telecommunications Certificate - Dispatching
Anoka Ramsey Community College
Coon Rapids, MN03.2020
Medical Interpreting Certificate -
Central Community College
Hastings, MNHigh School Diploma -
Champlin Park High School
Champlin, MNSkills
- Bilingual: Spanish/English
- BLS Certified
- Basic/Advanced Computer
- Working with difficult customers
- Knowledge of HIPAA
- Computer Aided Dispatch
- Ability to multi-task
- Time management
- Effective communicator
- EPIC/EMR program
- Knowledge of Health Insurances
- Healthcare financial counseling
- Attention to detail
Timeline
Unit Secretary
Loma Linda University Children's Hospital
10.2021 - Current
Emergency Room Senior Admitting and Registration
Allina Health
01.2019 - 01.2020
Bilingual Surgical Coordinator/ Patient Access Services
Hennepin County Medical Center
01.2014 - 01.2018
Contact Center PAS
01.2013 - 01.2014
Certified Nursing Assistant -
Los Angeles Skills Academy
911 Telecommunications Certificate - Dispatching
Anoka Ramsey Community College
Medical Interpreting Certificate -
Central Community College
High School Diploma -
Champlin Park High School
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