Amy Yang
Richmond,BC
Summary
Driven and customer-focused professional with proven expertise in customer service and cash handling, honed at Umi Japanese Eatery & Udon Bar. Excelled in building customer relationships, enhancing satisfaction through personalized service, and maintaining high accuracy in transactions. Demonstrated reliability, professionalism, and a strong work ethic, contributing significantly to workplace efficiency and customer loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
Umi Japanese Eatery& Udon Bar
Richmond, BC
12.2023 - 03.2024
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Assisted customers with returns, refunds and resolving transaction issues.
Server/ Cashier
Cafe D.er
Los Angeles, CA
03.2022 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Associate of Arts - Psychology
Langara College
Vancouver, BC08.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Reliability and punctuality
- Customer Relations
- Professionalism and Courtesy
- Cleaning and sanitizing
- POS system operations
- Product Recommendations
Languages
English
Full Professional
Chinese (Mandarin)
Full Professional
Japanese
Professional Working
Timeline
Cashier
Umi Japanese Eatery& Udon Bar
12.2023 - 03.2024
Server/ Cashier
Cafe D.er
03.2022 - 08.2022
Associate of Arts - Psychology
Langara College