Amy Xie
Customer Service Professional
Toronto,ON
Summary
Enthusiastic and motivated team player, who works well both independently and within team settings to achieve goals. Skilled communicator and problem solver, committed to creating positive customer experiences with their extensive customer service and sales experiences. Consistently recognized for sales performance and excellence in customer service, with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Pandora Jewellery
11.2023 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
- Generated new sales leads to achieve and exceed monthly sales goals.
Customer Service Associate
Akumly Inc
05.2019 - 08.2022
- Responded to customer calls and emails to answer questions about products and services.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Kept customer spaces clean, neat and organized for maximum appeal.
- Distributed information to in-store guests and answered questions to serve needs and drive sales.
- Fulfilled customers' special requests for merchandise and delivery times.
- Coordinated efficient product deliveries to meet customers' demands.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Ontario Advanced Diploma - Jewellery Art And Design
George Brown College
Toronto, ON 09.2022 - Current
High School Diploma -
Cardinal Carter Academy For The Arts
Toronto, ON 09.2016 - 2020.05
Skills
Customer Relations
Timeline
Sales Associate
Pandora Jewellery
11.2023 - Current
Ontario Advanced Diploma - Jewellery Art And Design
George Brown College
09.2022 - Current
Customer Service Associate
Akumly Inc
05.2019 - 08.2022
High School Diploma -
Cardinal Carter Academy For The Arts
09.2016 - 2020.05
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