Amy Wozney
Keswick,Canada
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
19
19
years of professional experience
Work History
Sales Representative
SALT. Optics
11.2006 - Current
- Managed 80 accounts with territory
- Maintained strong relationships with existing customers to ensure repeat business
- Collaborated with marketing team to create promotional materials for products and services to highlight products creatively the field
- Utilized CRM software to manage leads, contacts, and orders effectively
- Attended trade shows and industry events to expand professional network
- Established new customer accounts through prospecting and networking
- Participated in regular sales meetings and shared best practices with fellow sales representatives during team meetings or informal discussions
- Provided exceptional customer service by addressing inquiries, concerns, or issues promptly
- Prepared accurate sales forecasts based on historical data and market analysis to achieve monthly, quarterly and yearly goals
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Representative
MYKITA North America
02.2008 - 12.2020
- Maintained strong relationships with existing customers to ensure repeat business
- Continuously updated product knowledge by attending sales meetings and workshops
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Established new customer accounts through prospecting
- Conducted product demonstrations to prospective and existing clients to accurately explain details and care of merchandise
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Fostered collaborative environment, sharing best practices among sales team.
- Participated in trade shows and conferences to network and generate leads.
Customer Service Representative
Spectrum Nasco
09.2005 - 10.2006
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Managed difficult customer situations with professionalism and empathy
- Followed up on unresolved cases to keep customers informed of progress towards solution
- Maintained customer records by updating account information in database
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary
- Processed orders and completed data entry
- Completed administrative tasks such as filing paperwork or organizing documents related to customer interactions
- Collaborated with other departments to ensure prompt resolution of customer concerns
- Set up customer accounts in system and updated details to reflect current information
- Conferred with customers to provide accurate information about products or services
Education
Diploma - Fashion Design
Fanshaw College
London, Ontario08.2003
Skills
- Sales and prospecting skills
- Territory cultivation and account management
- Sales forecasting and reporting
- Account management and development
- Sales knowledge, support & training
- Product and service knowledge
- Inventory management
- Customer Relationship Building
Languages
English
Timeline
Sales Representative
MYKITA North America
02.2008 - 12.2020
Sales Representative
SALT. Optics
11.2006 - Current
Customer Service Representative
Spectrum Nasco
09.2005 - 10.2006
Diploma - Fashion Design
Fanshaw College
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