AMY WOLSCHT
Newmarket,ON
Summary
Motivated and versatile professional with a BA in Criminal Justice & Public Policy and a minor in Marketing from the University of Guelph, currently enrolled in the Real Estate Salesperson Program at Humber College. Excels in customer service, marketing, and administration, with strong organizational and writing skills. Demonstrates exceptional interpersonal abilities and expertise in client relationship management. Eager to apply educational background and customer service expertise to positively impact individuals and communities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Care and Executive Assistant
Key Group Real Estate
Richmond Hill, ON
10.2023 - Current
- Provide comprehensive administrative support to the real estate team, ensuring smooth operations and efficient client service delivery.
- Managed all forms of communication, ensuring smooth flow internally and externally.
- Serve as a primary point of contact for clients, addressing inquiries promptly, scheduling appointments, and delivering exceptional service throughout the buying or selling process.
- Meticulously maintain client databases to ensure accurate and up-to-date information, enabling effective communication and timely follow-ups
- Contribute to the development and implementation of marketing strategies, including updates on social media platforms, newsletters, and creation of promotional materials.
- Coordinate and manage documents for real estate transactions, including preparation of contracts, agreements, and closing documents.
- Assist in the preparation of property listings, obtaining relevant information, writing descriptions and uploading photos to multiple listing services (MLS)
Tap Room Educator & Server
Old Flame Brewery Co.
Newmarket, ON
10.2023 - Current
- Educate guests on various beer styles, ingredients, and the distinctive characteristics of Old Flame Brewery's beers, ensuring an enriching customer experience.
- Cultivate and maintain a welcoming and educational atmosphere in the brewery's taproom, providing exceptional customer service.
- Serve Old Flame Brewery's diverse selection of beers, offering personalized recommendations based on customer preferences and taste profiles.
- Collaborate closely with the brewing team to stay informed about new beer releases, seasonal offerings, and special brews.
- Contribute to the cleanliness and organization of the taproom, ensuring a comfortable and enjoyable environment for guests.
Pro Shop and Marketing Coordinator
Pheasant Run Golf Course
Sharon, Ontario
05.2022 - 11.2023
- Developed strong knowledge and skills in understanding consumer behavior by implementing various marketing strategies including traditional, outbound, digital, content, and email marketing.
- Demonstrate strong problem-solving skills by efficiently handling a high volume of inquiries, questions, and concerns.
- Develop and distribute weekly newsletters to a subscriber base exceeding 6,000 guests, members, and staff, using Constant Contact.
- Managed call volumes and ensured efficient check-ins and registrations to streamline front desk operations.
- Cultivate positive and lasting relationships with recurring guests and members.
- Facilitate tee time bookings, modifications, and cancellations, optimizing scheduling and customer service efficiency.
Food and Beverage Department
Kananaskis Country Golf Course
Kananaskis, AB
05.2023 - 09.2023
- Provide efficient service to guests in a fast-paced, high-volume environment.
- Adhere to all food safety and hygiene standards, ensuring the safety and satisfaction of all guests.
- Guide customers in their selection of food and beverages, offering recommendations as necessary.
- Address customer inquiries, resolve complaints, and concerns promptly and with courtesy.
- Precisely process customer transactions through the POS system, handle cash, credit cards, and other forms of payment securely.
- Support colleagues during peak periods and as required.
- Communicate any issues, concerns, or suggestions to management promptly.
Sales and Marketing Co-Op Student
Hunter Engineering Canada
Aurora, Ontario
05.2021 - 09.2021
- Execute thorough documentation processes, identifying and promptly resolving discrepancies to ensure accuracy.
- Utilize Microsoft Excel to create detailed spreadsheets for comprehensive daily, weekly, and monthly reporting.
- Deliver weekly progress reports and findings to team members, fostering informed decision-making and collaboration.
- Consistently meet tight deadlines and excel in fast-paced environments, demonstrating strong time management and organizational skills.
Education
Bachelor of Arts Honours Program - Criminal Justice & Public Policy
University of Guelph
04.2023
Ontario Scholar -
Sir William Mulock Secondary School
06.2019
Real Estate Salesperson Program -
Humber College
Skills
- Administrative Support
- Client Relationship Management
- Communication
- Database Management
- Marketing Coordination
- Transaction Coordination
- Property Listing Management
- Customer Service Excellence
- Food and Beverage Service
- POS System Operations
- Team Collaboration
- Problem-Solving
- Leadership
- Organizational Skills
- Critical Thinking
- Communication Skills
- Customer Focus
- Technology Proficiency
- Meeting planning
- Customer Service
- Scheduling
- Business Administration
- Social Media Management
- Phone Etiquette
Certification
- Smart Serve - 2022
- Standard First Aid - 2022, 2023
- ILTP Professional Lifeguard Certification - 2021
- Leadership in Training Program - 2015
Volunteer Experience
- Clearmeadow Public School, Cross Country Coach, 2015/2016
- Newmarket Skating Club, Can-Skate Assistant, 2016
- Newmarket Food Network, Take Back The Night, 2020
References
Available upon request.
Timeline
Client Care and Executive Assistant
Key Group Real Estate
10.2023 - Current
Tap Room Educator & Server
Old Flame Brewery Co.
10.2023 - Current
Food and Beverage Department
Kananaskis Country Golf Course
05.2023 - 09.2023
Pro Shop and Marketing Coordinator
Pheasant Run Golf Course
05.2022 - 11.2023
Sales and Marketing Co-Op Student
Hunter Engineering Canada
05.2021 - 09.2021
Bachelor of Arts Honours Program - Criminal Justice & Public Policy
University of Guelph
Ontario Scholar -
Sir William Mulock Secondary School
Real Estate Salesperson Program -
Humber College
- Smart Serve - 2022
- Standard First Aid - 2022, 2023
- ILTP Professional Lifeguard Certification - 2021
- Leadership in Training Program - 2015
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