Amy Wolkowski
Edmonton
Summary
Dedicated manager/team player with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational model.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Manager
Tiramisu Bistro
11.2021 - Current
- Manage staff on a daily basis (organize floor plan, assign duties, oversee customer relations, reservation system, put out figurative fires, etc).
- Roles and responsibilities include hiring and training, preparing events, front of house ordering, responding to emails, communications between owners and staff, offering solutions for interpersonal issues, handling money, etc.
- Manage bakery and market portion of restaurant (organize, order, count, price, inventory, etc).
Educational Assistant
ECSD - Mary Hanley School and St. Jerome Science Academy
09.2019 - 11.2021
- Assist classroom teachers with instruction and supervising students.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Provide personalized one on one support with special needs students.
Administrator
Blackbox Studios
01.2014 - 12.2017
- Coordinate bookings for recording room and rehearsal spaces.
- Respond to communications promptly.
- Advise and direct clients.
- Provide private music instruction.
- Maintained personnel records and updated internal databases to support document management.
- Targeted new customers to grow geographic reach and increase revenue.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
Tasting Room Manager
Yellowhead Brewery
01.2012 - 10.2013
- Bartender/ waitress.
- Interacted well with customers to build connections and nurture relationships.
- Respond to emails and orders.
- Direct emails/ calls appropriately.
- Trained and guided team members to maintain high productivity.
Education
Certificate - Design Studies
MacEwan University
Edmonton, AB06.2008
Diploma - Music Performance
MacEwan University
Edmonton, AB06.2006
Skills
- Verbal and Written Communication
- Staff Management
- Customer Relations
- Complex Problem-Solving
- Employee Relations/Employee Training
- Finance and Accounting Operations
- Administration and Reporting
- In depth knowledge of various POS systems
- Use of excel to manage inventory and time
Languages
Bilingual (English/French)
Timeline
Manager
Tiramisu Bistro
11.2021 - Current
Educational Assistant
ECSD - Mary Hanley School and St. Jerome Science Academy
09.2019 - 11.2021
Administrator
Blackbox Studios
01.2014 - 12.2017
Tasting Room Manager
Yellowhead Brewery
01.2012 - 10.2013
Certificate - Design Studies
MacEwan University
Diploma - Music Performance
MacEwan University
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