Amy Watts
Burlington,ON
Summary
Committed Personal Care Assistant skilled in supervising and assisting clients with meal preparation and daily activities to promote independence. Caring and compassionate with a proven history of positive client feedback.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
Schlegel Retirement Village - Tansley Woods
12.2023 - Current
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Recorded status and duties completed in logbooks for management.
- Provided safe mobility support to help patients move around personal and public spaces.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Remained alert to problems or health issues of clients and competently responded.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored clients' overall health and well-being and noted significant changes.
- Monitored and assisted residents through individual service plans.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Personal Care Assistant
ABC Senior Care Services
11.2023 - Current
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ran errands for patients, did shopping, and picked up other necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Recorded status and duties completed in logbooks for management.
- Provided safe mobility support to help patients move around personal and public spaces.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Remained alert to problems or health issues of clients and competently responded.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Child Care Professional
Self Employed, Toronto, ON
09.2013 - 05.2019
- Provided in-home after-school care to three children under the age of eight, including own three-year-old son
- Responsible for pick-up of children from school three days per week
- Creating learning experiences for children based on their appropriate age group in the form of games and exercises
- Providing help and support with homework.
TEFL English Teacher
Independent Contractor, Qkids,
01.2017 - 03.2019
- Taught children (four to eight) English on professionally built and maintained platform
- Delivered lesson plans and drove curriculum for instructional periods
- Provided objective performance and improvement feedback to parents and children
- Thoughtfully incorporated teaching strategies and resources to keep children interested and focused throughout lessons
- Invited opportunity to further advance children who seemingly lacked effective understanding of taught concepts and agenda.
Senior Account Manager Advertising & Marketing
VerticalScope Inc
01.2013 - 02.2017
- Ensured success of clients' digital and social ad campaigns
- Client-facing internal liaison of sales organization
- Full lifecycle management of online campaigns
- Managed high-level sales executives across various verticals
- Responsible for multi-million-dollar accounts and revenue
- Augmented campaigns to meet client goals, expectations and contracts
- Monitored and delivered all performance, operations and quality aspects
- Generated campaign analysis and financial reports
- Skilled in Ad Server software (DFP, DFA, MediaMind, etc.)
- Responded to client proposal requests.
Account Manager & Media Sales Coordinator
York Media Services
01.2012 - 04.2013
- Administered and supervised all Canadian accounts
- Managed over 25 publications and coordinated all orders to US-based publishers, such as Hanley Wood, AARP, Hearst, Audubon and Readers Digest
- Created print and digital initiative proposals for sales team
- Trusted liaison of client and publisher
- Ensured all print and digital campaigns were on-track and on-time
- Generated monthly ad tracking and lead generation reports
- Controlled budget sheets, created and tracked all insertion orders.
Service Administrator & Coordinator
MicroAge
01.2010 - 08.2012
- Responsible for total parts ownership on-site at Scotia Bank (client)
- Oversaw and managed all aspects of the parts department business, including client and customer service
- Ensured parts were obtained and repaired within Service Level Agreement (SLA) commitments
- Proactively managed suppliers, parts inventory and stock levels
- Maintained accountability for shipping, receiving and tracking of parts and associated billing/purchasing functions
- Tracked assets, parts, warranties, etc
- Using various management systems.
Senior Executive Assistant & Office Manager
Cineflix Productions Inc
01.2007 - 06.2009
- Executive Assistant to Senior Vice Presidents
- Managed Factual Programming Department
- Production Coordinator and Production Assistant on shows in development
- Junior Researcher
- Coordinated and researched on development stage shows
- Managed production contracts and general accounting
- Arranged and coordinated travel, meetings, schedules and logistics
- Prepared screeners and transcription of aired episodes
- Developed and distributed marketing material
- Prepared and reported expenses.
Education
Micro Certificate - Personal Care Assistant
Georgian College
Barrie, ON2024
Certification - OISE TEFL
The University of Toronto
Toronto, ON03.2019
Diploma - Advanced Business Administration
Trios College
Toronto, ON09.2012
Diploma - Sound Engineering
Toronto Film School
Toronto, ON09.2009
Diploma - Travel & Tourism
Westervelt College
London, ON06.1998
Skills
- Care plan assessment
- Client documentation
- First Aid Certification
- Personal Care Aide (PCA)
- CPR Certification
- Compassionate communication
- Hoyer Lifting Equipment
- Elderly Care
- Daily living assistance
- Dementia Care
- Compassionate Care
Languages
English
Native or Bilingual
Certification
- PCA - Personal Care Aide
- First Aid/CPR Certification
- BLS ( Basic Life Support ) Certification
- Vulnerable Sector Check completed
- Criminal Background check completed
- Hoyer safety lift compliance training completed
- WHIMIS Training completed
Timeline
Personal Care Assistant
Schlegel Retirement Village - Tansley Woods
12.2023 - Current
Personal Care Assistant
ABC Senior Care Services
11.2023 - Current
TEFL English Teacher
Independent Contractor, Qkids,
01.2017 - 03.2019
Child Care Professional
Self Employed, Toronto, ON
09.2013 - 05.2019
Senior Account Manager Advertising & Marketing
VerticalScope Inc
01.2013 - 02.2017
Account Manager & Media Sales Coordinator
York Media Services
01.2012 - 04.2013
Service Administrator & Coordinator
MicroAge
01.2010 - 08.2012
Senior Executive Assistant & Office Manager
Cineflix Productions Inc
01.2007 - 06.2009
Micro Certificate - Personal Care Assistant
Georgian College
Certification - OISE TEFL
The University of Toronto
Diploma - Advanced Business Administration
Trios College
Diploma - Sound Engineering
Toronto Film School
Diploma - Travel & Tourism
Westervelt College
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