Amtul Wali
Mississauga,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Real Estate and Mortgage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mortgage Agent
Centum Top Vision Financials.
Mississauga, Ontario
01.2020 - Current
- Reviewed approved loan applications to facilitate closing process
- Created loan packages based on consumer needs and financial history
- Analyzed loan candidate credit history to anticipate approval odds
- Trained and mentored loan officers in policies, regulations and loan industry best practices
- Responded to client concerns and questions about credit scores and methods to improve numbers
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt
- Assessed individual client situations and made targeted recommendations for products and services to resolve specific situations
- Contacted major credit bureaus to obtain copies of files and discuss specific entries
- Produced budget tools, educational support and referrals for clients
- Provided underwriting expertise to support applicant approval
Real Estate Agent
Kingsway Real Estate Brokerage.
Mississauga, Ontario
04.2017 - 08.2019
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area
- Represented buyers and sellers of developed and undeveloped properties
- Created virtual tours of homes listed, providing potential buyers with additional exposure to properties
- Developed and maintained relationships with clients through networking, postcards and cold calling
- Liaised between buyers and sellers to provide positive experiences for both parties
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Advertised client properties through websites, social media and real estate guides
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Presented purchase offers to sellers for consideration
- Communicated with clients to understand property needs and preferences
- Generated leads for sales and rental properties through cold calls and referrals
- Informed home buyer of sales, construction and warranty processes
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports
Front Desk Receptionist
Hampton Inn Hotel
Bolton, Ontario
01.2016 - 07.2017
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted around 200 customers daily upon arrival, offered assistance and answered questions to build rapport and retention.
Front Desk Supervisor
Marriott Hotel
Karachi , Pakistan
09.2013 - 08.2015
- Planned coverage needs and organized services to support incoming special events
- Created lasting relationships with guests that built loyalty and drove hotel revenue
- Updated customer accounts with add-on room charges, including minibar use and room service bills
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Greeted 200 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Conducted financial audits on scheduled basis
Flight Attendant
Saudi Air Internatioal
Jeddah, UAE
03.2011 - 09.2013
- Maximized storage space by directing passengers in correct ways of stow luggage in overhead compartments and under seats
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Drove operational improvements which resulted in savings and improved profit margins
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Education
Bachelor of science (B.SC) - Science
.
Skills
- Strong communication
- Problem solving
- Lead Generation
- Credit analysis
- Marketing collateral
- Report monitoring
- Sales
- Guest Services
Certification
- First Aid/CPR Certified
- Certified Mortgage Agent
Sports
Playing sports (Football, tennis ,etc)
Travelling
Timeline
Mortgage Agent
Centum Top Vision Financials.
01.2020 - Current
Real Estate Agent
Kingsway Real Estate Brokerage.
04.2017 - 08.2019
Front Desk Receptionist
Hampton Inn Hotel
01.2016 - 07.2017
Front Desk Supervisor
Marriott Hotel
09.2013 - 08.2015
Flight Attendant
Saudi Air Internatioal
03.2011 - 09.2013
Bachelor of science (B.SC) - Science
.
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