Amy Torres
La Mesa
Summary
Versatile and dedicated Behavioral Interventionist with focus on individual needs of special education students. Empathetic and accommodating in design and implementation of hands-on lessons. Exceptional skills working with teachers, parents and specialists to meet educational needs of students.
Overview
4
4
years of professional experience
Work History
Behavioral Interventionist
Behavioral Autism Therapies
12.2023 - Current
- CPI Certified
- Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
- Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
- Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
- Enhanced student engagement with evidence-based strategies such as token economies and self-monitoring techniques.
- Adapted intervention strategies to accommodate the unique learning styles and needs of each student, maximizing their potential for success.
- Implemented crisis intervention techniques when necessary, prioritizing safety while de-escalating high-stress situations efficiently.
- Evaluated the effectiveness of intervention strategies using data-driven decision making, ensuring optimal results for each student.
Behavioral Interventionist
ACES
09.2022 - 08.2023
- RBT Certified
- CPR Certified
- Collaborated with team members, school personnel and family members to develop individual plans of care for students
- Offered crisis counseling and intervention at school, home and in community to support student needs
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adapted quickly to the needs of different clients to provide the best care
Office Assistant
HB Staffing/San Diego County
05.2022 - 08.2022
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
- Delivered clerical support by handling range of routine and special requirements
- Executed record filing system to improve document organization and management.
Supervisor
HL Installations
03.2022 - 04.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas
- Maintained compliance with company policies, objectives and communication goals
- Worked with management team to implement proper division of responsibilities
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Interviewed, hired and trained new employees for production positions
- Identified individual employee's unique work styles and adapted management methods
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Shift Supervisor
CVS Pharmacy
12.2021 - 03.2022
- Completed store opening and closing procedures and balanced tills
- Responded to and resolved customer questions and concerns
- Helped store management meet standards of service and quality in daily operations
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Team Leader
Jack In The Box
09.2020 - 10.2021
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Led team of 7 members while providing exceptional customer service.
Education
Bachelor of Science - Psychology
Chicago Professional School of Psychology
Los Angeles, CA01-2026
Degree - CNA
San Diego Medical School
Chula Vista, CA06.2023
Skills
- Time Management
- Clerical Support
- Data Entry and 10-Key
- Verbal and Written Communication
- Prioritizing Work
- Valid Driver's License
- Issue Resolution
- Record Sorting and Filing
- Information Confidentiality
- Materials Organization
- Customer Service
- Opening and Closing Procedures
- Microsoft Office
- Data Gathering
Timeline
Behavioral Interventionist
Behavioral Autism Therapies
12.2023 - Current
Behavioral Interventionist
ACES
09.2022 - 08.2023
Office Assistant
HB Staffing/San Diego County
05.2022 - 08.2022
Supervisor
HL Installations
03.2022 - 04.2022
Shift Supervisor
CVS Pharmacy
12.2021 - 03.2022
Team Leader
Jack In The Box
09.2020 - 10.2021
Bachelor of Science - Psychology
Chicago Professional School of Psychology
Degree - CNA
San Diego Medical School
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