Amy Tilden
Sacramento
Summary
Detail-oriented Surgery Scheduler with extensive experience managing complex surgical schedules and collaborating with healthcare providers. Proven ability to maintain accurate patient records and ensure seamless communication, enhancing overall patient satisfaction.
Overview
12
12
years of professional experience
Work History
Surgery Scheduler
Sacramento Ear Nose and Throat
Roseville
05.2024 - Current
- Scheduled surgeries and appointments using electronic medical records system.
- Coordinated with healthcare providers to confirm patient eligibility and insurance coverage.
- Communicated with patients to explain procedures and ensure understanding of pre-operative requirements.
- Maintained accurate records of scheduled surgeries and patient information for tracking purposes.
- Assisted in resolving scheduling conflicts by collaborating with medical staff and departments.
- Updated appointment calendars regularly to reflect changes in patient schedules or physician availability.
- Managed incoming calls to handle inquiries and provide necessary information to patients and staff.
- Supported administrative tasks related to surgery preparation and documentation processes.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Surgery Scheduler
Associates in Women’s Health Care
Roseville
07.2013 - 04.2024
- Scheduled surgeries and appointments using electronic medical records system.
- Coordinated with healthcare providers to confirm patient eligibility and insurance coverage.
- Communicated with patients to explain procedures and ensure understanding of pre-operative requirements.
- Maintained accurate records of scheduled surgeries and patient information for tracking purposes.
- Assisted in resolving scheduling conflicts by collaborating with medical staff and departments.
- Updated appointment calendars regularly to reflect changes in patient schedules or physician availability.
- Managed incoming calls to handle inquiries and provide necessary information to patients and staff.
- Supported administrative tasks related to surgery preparation and documentation processes.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Distributed treatment and procedural information to patients.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Monitored and updated patient records in the electronic medical record system.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Verified accuracy of billing information prior to submitting claims.
- Coordinated work processes and routed paperwork to appropriate physicians and staff members.
- Managed patient check-in and check-out procedures and processed payments.
- Participated in quality assurance activities within the department as directed by management.
Education
Associate of Science - Medical Office of Administration
Heals College
Roseville, CA01-2013
Skills
- Electronic medical records
- Patient scheduling
- Insurance verification
- Procedure documentation
- Conflict resolution
- Healthcare management
Timeline
Surgery Scheduler
Sacramento Ear Nose and Throat
05.2024 - Current
Surgery Scheduler
Associates in Women’s Health Care
07.2013 - 04.2024
Associate of Science - Medical Office of Administration
Heals College