Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY TAYLOR-SMITH

Burlington,Canada

Overview

29
29
years of professional experience
1
1
Certification

Work History

Department Supervisor

Channel Control Merchants - Treasure Hunt
06.2022 - 06.2024
  • Maintained stock of items, cleanliness, and organization of the fashion, accessories and shoe departments.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Delegated tasks to individual employees for all departments and held each employee accountable for completing assignments.
  • Proficient in operation of cash registers, processing returns and purchases. Cash office duties, reonciling cash drawers, preparing the deposit and sending the EOD report to the appropriate place.
  • Assisting with the creation of the schedule, replying to emails when needed and receiving the truck through the SBO.
  • Adressed customer complaints and inquires, in a fast efficient and professional manner.

TECH SUPPORT ANALYST

DEPENDABLE HOME TECH
01.2009 - 08.2010
  • Cable technical support for Cogeco Cable.
  • Managed incoming calls, assisting the customer with their technical issues, scheduling them a service call, or transferring them to the appropriate department.

CUSTOMER SERVICE COORDINATOR/SERVICE ASSOC.

WINNERS/HOMESENSE
04.2004 - 01.2009
  • Supervised the front of the store operations, including the customer service desk and the cash stations. Experienced in cash handling, balancing of till, before and after shift. Resposible for returns for unsatisfied customers. Training the new staff the proper handing of cash and fitting rooms procedures.
  • Associate responsibilities include full-time jewelry consultant, customer service, processing returns and exchanges, customer inquiries and cash.
  • Assisted on the the floor in the fashion deptartment, maintaining a clean and shoppable environment.

CREW TRAINER

MC. DONALDS
09.1995 - 08.1998
  • Training new employess on the policies, front counter, cash, and how to safely serve food to the customers. Assisting management with delegating tasks to other employees.
  • Providing customer service in drive thru and the front windows.

Education

Introduction To Word 2016, Microsoft Excel 2013-2019 (Part 1 And Part 2), Medical Terminology, Conflict Resolution Skills And Strategies -

THE LEARNING HUB (Online)
Seaforth, ON
01.2022

M.M. Robinson
01.1997

Skills

  • Customer Service
  • Workplace Safety
  • Problem Resolution
  • Problem-Solving
  • Detailed Oriented
  • Active listening

Certification

Level C CPR/AED

St. John Ambulance

Exp: 11/10/25

Timeline

Department Supervisor

Channel Control Merchants - Treasure Hunt
06.2022 - 06.2024

TECH SUPPORT ANALYST

DEPENDABLE HOME TECH
01.2009 - 08.2010

CUSTOMER SERVICE COORDINATOR/SERVICE ASSOC.

WINNERS/HOMESENSE
04.2004 - 01.2009

CREW TRAINER

MC. DONALDS
09.1995 - 08.1998

Introduction To Word 2016, Microsoft Excel 2013-2019 (Part 1 And Part 2), Medical Terminology, Conflict Resolution Skills And Strategies -

THE LEARNING HUB (Online)

M.M. Robinson

Similar Profiles

CREATE PROFILE
AMY TAYLOR-SMITH