Amy Stewart

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.

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• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Coordinated with departmental heads to ensure timely work flows are being meant
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Maintained professional demeanor by staying calm when addressing unhappy or angry patients

• Enhanced patient experience by maintaining accurate and up-to-date health records.
• Streamlined the records retrieval process for medical professionals, ensuring timely access to essential information.
• Maintained the confidentiality of sensitive patient data by adhering to strict security protocols.
• Contributed to improved healthcare outcomes by providing reliable and comprehensive documentation for clinical staff.
• Assisted in audits of health records, ensuring compliance with federal and state regulations.
• Trained new Health Records Clerks, fostering a culture of accuracy and efficiency within the department.
• Ensured seamless transition from paper-based to electronic health record systems, minimizing disruptions in patient care.
• Facilitated communication between healthcare providers and insurance companies by accurately processing requests for medical records.
• Supported hospital accreditation efforts by ensuring all required documentation was readily available during inspections.
• Addressed inquiries from patients regarding their personal medical records with professionalism and tact.
• Developed procedures for monitoring the timely completion and submission of critical documents such as discharge summaries.
• Reviewed charts and flagged incomplete or inaccurate information.
• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Supported medical staff by providing organized and accurate medical records.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Maintained patient confidence by keeping patient records information confidential.
• Maintained patient records systems by archiving, scaning and indexing important documents and files.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Printed and photocopied documents to provide patients with copies of medical records.
• Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
• Maintained patient records in compliance with security regulations.
• Responded to patient inquiries to provide information and details of medical records.
• Analyzed complex medical records to identify discrepancies in accuracy and completeness.
• Verified accuracy of patient information in medical records.
• Utilized electronic medical record systems to store, retrieve and process patient data.
• Followed up with medical staff regarding missing information in patient records.
• Scanned and uploaded medical records into electronic medical records system.
• Tracked and monitored requests for medical records release.
• Followed exact procedures for handling transfers and other releases of medical records.
• Assisted in training new staff on medical record processing and filing procedures.

• Improved call efficiency by effectively routing and managing incoming calls for a busy office environment.
• Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
• Increased company-wide communication by promptly connecting internal calls between departments.
• Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
• Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
• Provided reliable support to front desk staff, facilitating seamless coordination of daily operations.
• Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
• Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.
• Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
• Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
• Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
• Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
• Connected callers with appropriate professional, department, or business.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Announced important information and emergency notifications over PA system.
• Trained and mentored new PBX operations employees.
• Operated switchboard and routed incoming calls to appropriate departments.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.
• Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
• Registered patients to the proper departments AC/Emergency etc
• Registered patients for inpatient services
• Obtained Patients Provincial HCN for billing purposes.
• Updated patients information in Meditech.
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