Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Timeline
Generic

Amy Stark

Victoria,Canada

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

25
25
years of professional experience

Work History

WCG- Service System Manager, Employment Ontario

WCG International
11.2022 - Current
  • Supervised the daily work of staff to ensure work prioritization and quality
  • Mentored and coached team members to ensure successful performance
  • Enforced company policies while providing guidance and support as needed, revealing sound judgment and decision-making ability
  • Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
  • Resolved problems and escalated high-level issues to Director of Operations, within established timeframes
  • Coordinated with Director of Operations to prioritize assignments based on current issues and business needs
  • Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
  • Collaborated with other departments to ensure successful completion of projects
  • Assisted in the recruitment and onboarding of new team members
  • Evaluated employee performance through quarterly reviews using established criteria, exercising astute assessment skills
  • Collaborated with other departments to ensure smooth transitions between teams, emphasizing collaborative spirit
  • Conducted regular meetings with direct reports to review progress and address any concerns, evidencing effective management methods
  • Assumed responsibility for resolving technical issues when required; testifying technical troubleshooting competency
  • Created detailed process documents to streamline workflow efficiency, illustrating aptitude for process optimization
  • Recruited new employees by conducting interviews and assessing qualifications; demonstrating proficient recruitment processes
  • Analyzed performance data to identify areas of improvement
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

NATIONAL ADMINISTRATIVE CLAIM MANAGEMENT

WCG International
07.2022 - 11.2022
  • Conducted thorough research on the status of claims using available resources such as internal databases or external websites
  • Proactively identified potential areas of improvement within existing systems or protocols
  • Generated monthly reports summarizing claim processing statistics for management review
  • Collaborated with colleagues across departments to ensure accuracy of claims information
  • Resolved customer inquiries by providing comprehensive explanations of policies and procedures related to claims administration process
  • Collaborated effectively with team members to develop innovative solutions to complex problems encountered during the course of daily operations
  • Utilized excellent written and verbal communication skills when interacting with clients, vendors, and other staff members
  • Maintained detailed records of all claim processing activities, including data entry into computer system
  • Developed strong organizational and problem-solving skills to efficiently manage multiple tasks simultaneously
  • Ensured compliance with industry standards while maintaining confidentiality during all transactions
  • Performed quality assurance checks for accuracy prior to submitting claims for payment approval
  • Implemented new processes to streamline workflow efficiency within the department

FINANCE COORDINATOR

WCG International
01.2000 - 07.2022
  • Monitored fixed asset activity such as additions, disposals, transfers, reconciling changes against general ledger accounts
  • Maintained daily records of all financial transactions using Navison accounting software
  • Coordinated the annual audit process by preparing reports for external auditors
  • Identified opportunities for improving operational efficiency through streamlining processes or automation solutions
  • Prepared accurate and timely monthly financial statements in accordance with GAAP principles
  • Conducted regular reviews of internal controls to ensure adherence to established policies and procedures
  • Drafted detailed reports summarizing budget performance, forecasting future needs, identifying areas requiring improvement or adjustment
  • Developed and implemented financial plans and budgets to ensure effective cash flow management
  • Reviewed expenses to ensure accuracy and proper coding according to company procedures
  • Analyzed financial data to identify trends, variances and potential risks and opportunities
  • Generated monthly balance sheets, income statements and other financial reports as required by senior management
  • Managed accounts payable and receivable processes, including invoicing, payments, collections, reconciliations and other related activities
  • Processed payroll in a timely manner while adhering to applicable laws and regulations
  • Trained employees in job-specific tasks and evaluated continuing education needs to improve team performance
  • Collaborated with department leads and senior management to coordinate operations and drive improvements
  • Provided guidance and mentorship to junior staff members when needed
  • Developed and maintained effective relationships with shareholders and Service Providers
  • Established and implemented policies and procedures to improve the efficiency of office operations
  • Interviewed potential candidates and provided thorough reviews to HR to aid in hiring decisions
  • Analyzed expenditures and allocated department budget in alignment with corporate objectives

Education

APM Front Line Leader Program
Victoria, BC

ADVANCE EXCEL LEVEL 2 -

CAMOSUN COLLEGE
01.2021

ACC 1211 ACCOUNTING 1 -

THOMPSON RIVER UNIVERSITY
01.2020

CERTIFIED DENTAL ASSISTANT -

NSIT
01.1998

Skills

  • FULL CYCLE ACCOUNTING
  • INTERNAL FINANCIAL CONTROLS
  • FINANCIAL LEADERSHIP
  • PAYROLL ADMINISTRATION
  • INTERNAL & EXTERNAL AUDITS
  • CHANGE MANAGEMENT
  • LEARNS SOFTWARE & SYSTEMS QUICKLY
  • Goal setting
  • Effective communication
  • Data analysis
  • Process improvement
  • Quality assurance
  • Risk management

Hobbies and Interests

  • Dog Walker/Sitter
  • Hiking
  • Yoga Enthusiast

References

References available upon request

Timeline

WCG- Service System Manager, Employment Ontario

WCG International
11.2022 - Current

NATIONAL ADMINISTRATIVE CLAIM MANAGEMENT

WCG International
07.2022 - 11.2022

FINANCE COORDINATOR

WCG International
01.2000 - 07.2022

ACC 1211 ACCOUNTING 1 -

THOMPSON RIVER UNIVERSITY

CERTIFIED DENTAL ASSISTANT -

NSIT

APM Front Line Leader Program

ADVANCE EXCEL LEVEL 2 -

CAMOSUN COLLEGE

Similar Profiles

CREATE PROFILE
Amy Stark