Amy Spruyt
Balmoral
Summary
Dynamic administrative professional, excelling in customer service and office management. Skilled in prioritization and confidentiality, I enhanced operational efficiency and strengthened client relationships, contributing to improved satisfaction and streamlined processes. A fast learner committed to delivering exceptional support and organizational excellence.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Customer Service Administration Assistant
Self Employed Services
12.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular follow-up with customers to ensure their needs were met and identify areas for improvement or additional support.
- Maintained strict confidentiality when handling sensitive customer data, adhering to all relevant regulations and guidelines.
- Streamlined administrative processes for increased efficiency and improved customer experiences.
- Assisted with order processing, invoice generation, and payment collection for a seamless purchasing experience.
- Collaborated with sales teams to upsell products and services during customer interactions, driving revenue growth.
- Organized detailed records of customer interactions in the company''s CRM system for easy reference by all team members involved in ongoing cases.
- Improved response times by efficiently prioritizing tasks based on urgency and complexity.
- Liaised between clients and vendors and maintained effective lines of communication.
Office Administration Assistant
Rutherford Farms
11.2019 - 12.2024
- Record documentation for CSGA and various agricultural audits by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Managed multiple priorities simultaneously through effective time management practices, ensuring all tasks were completed on schedule while maintaining a high level of accuracy. Including inventory management, construction projects and various other tasks around the farm property.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Contributed to a positive work environment by providing attentive reception services, greeting visitors warmly, and directing them appropriately.
- Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
- Assisted in event planning and execution, from securing venues to managing invitations and logistics during the events themselves.
- Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
- Evaluated current administrative procedures for potential improvements that led to increased time savings for staff members across departments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed filing system, entered data and completed other clerical tasks.
Administrative Assistant
Major Drilling Group International
04.2016 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents. Coordinating upwards of 120 Core Sample Drillers in and out of various mine sites.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Education
High School Diploma -
Stonewall Collegiate Institute
Stonewall, MBSkills
- Help desk support
- Typing speed
- Prioritization
- Assertiveness
- Feedback handling
- Email management
- Organization
- Scheduling appointments
- File management
- Confidentiality
- Teamwork
- Fast learner
Timeline
Customer Service Administration Assistant
Self Employed Services
12.2024 - Current
Office Administration Assistant
Rutherford Farms
11.2019 - 12.2024
Administrative Assistant
Major Drilling Group International
04.2016 - 05.2019
High School Diploma -
Stonewall Collegiate Institute
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