Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Amy Spagnola

Amy Spagnola

Estevan,SK

Summary

Customer-savvy, accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities.

. Demonstrated ability to work efficiently under pressure while maintaining high standards of quality. Seeking to transition into new field where these transferrable skills can drive success and innovation.

Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

46
46
years of professional experience
1
1
Certification

Work History

Baker

Sobeys
10.2024 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
  • Maintained cleanliness and organization in baking area, meeting health and safety standards.
  • Increased customer satisfaction with friendly and efficient service.
  • Streamlined baking processes, reducing preparation time without compromising quality of baked goods.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Operated ovens and bakery equipment to prepare products according to recipes.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Prepared dough for variety of pastries, cakes and breads.
  • Packaged finished products for sale.
  • Monitored temperatures of ovens, proof boxes and other equipment.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Replenished bakery items in display cases.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Supervisor

Canadian Valley Grower
01.2015 - 08.2024
  • Ordering, auditing and taking care of live products
  • Working with the public, and informing them of the plants need, and care
  • Training and supervising employees
  • Managed garden centers throughout B.C., overseeing daily operations and enhancing customer experiences.
  • Oversaw the ordering and upkeep of live goods, ensuring quality and availability.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Security Officer

GardaWorld Security
10.2022 - 03.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Cashier

No Frills
09.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.

Merchandiser

Merchandising Companies
01.1999 - 01.2023
  • Working with merchandising companies, one must follow the products or the company which won the bit of the contact, therefore: we work for many different Merchandising companies
  • Led team in executing merchandising strategies to optimize product displays and enhance customer experience.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Developed and implemented seasonal merchandise plans, aligning inventory with consumer trends.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
  • Coordinated with store management to identify and capitalize on cross-merchandising opportunities.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Customized store layouts to maximize foot traffic and product exposure, enhancing sales potential.
  • Facilitated training sessions for new merchandisers, improving team skills and performance.
  • Developed themes, props and lighting for merchandise displays.
  • Incorporated new design techniques to create innovative and eye-catching displays.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Developed visual merchandising plans and strategies to promote store offerings.
  • Presented store update suggestions and layouts to management and stakeholders.

Owner

Tip Top Cleaning
01.1979 - 01.1999
  • Ran a cleaning business in Commercial and Residential
  • Sales, Bookkeeping, payroll
  • Hiring, training staff20 up employees
  • Bragging rights: Was the largest independent cleaning company
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Associate of Arts - Women in Technology

Georgian College
Barrie, ON
07.1997

High School Diploma - Major in Math

Eastview High
Barrie, ON
01.1974

Skills

Attention to detail

  • Adaptive and creative
  • Time management
  • Management
  • Opening and closing duties
  • Visual merchandising
  • Stock rotation
  • Multitasking and organization
  • Verbal and written communication
  • Creative problem solving
  • Physical stamina
  • Cost control
  • Solid problem solver
  • Reliable and responsible
  • Active learning
  • Decision-making
  • Task prioritization
  • Team player
  • Customer service

Certification

  • QUICKBOOKS CERTIFIED
  • BOOKKEEPING CERTIFIED
  • MERCHANDISER GOLD LEVEL
  • ADVANCED MEDICAL CERTIFICATION
  • SERVING IT RIGHT B.C
  • SAFECHECK ADVANCED FOOD SAFETY CERTIFICATION
  • MANAGING HOSTILE INTERACTIONS CERTIFICATION

Languages

English
Full Professional

Timeline

Baker

Sobeys
10.2024 - Current

Security Officer

GardaWorld Security
10.2022 - 03.2023

Cashier

No Frills
09.2022 - 03.2023

Supervisor

Canadian Valley Grower
01.2015 - 08.2024

Merchandiser

Merchandising Companies
01.1999 - 01.2023

Owner

Tip Top Cleaning
01.1979 - 01.1999

Associate of Arts - Women in Technology

Georgian College

High School Diploma - Major in Math

Eastview High

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Amy Spagnola