Amy Soo Donk
San Diego
Summary
Client-focused financial services professional with 8 years of experience in wealth management and relationship development, seeking to transition into an Associate Advisor role. Proven ability to support advisory teams through streamlined client service workflows, strategic meeting preparation, and precise CRM documentation. Known for building trust with clients, enhancing engagement, and contributing to business growth through proactive communication and attention to detail. Adaptable and reliable, with a strong commitment to advancing a long-term career in financial advising by delivering exceptional client experiences and deepening advisory relationships.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Institution Success Manager
LPL Financial
10.2024 - Current
- Lead strategic initiatives to enhance advisor and institutional alignment, driving operational efficiency and client satisfaction.
- Deliver KPI and SLA reporting to support institutional priorities and advisor performance.
- Coordinate and maintain standing governance structures with frequent meetings and connection points with key stakeholders to ensure alignment, assess progress and to drive results.
- Identify opportunities to increase client satisfaction, retention and sales growth.
Manager, Admin Solutions
LPL Financial
06.2023 - 10.2024
- Oversaw a team supporting 40+ advisors and institutions, optimizing workflows to improve advisor capacity and client outcomes.
- Implemented data-driven solutions to enhance advisor support and streamline operational processes.
- Partnered with internal teams to launch new capabilities that improved advisor experience and client service.
- Coordinated cross functionally with multiple teams to launch and support new capabilities and drive change across the department.
Senior Admin Solutions Consultant
LPL Financial
07.2020 - 06.2023
- Drafted correspondence to clients and generated reports to prepare for client meetings. Reviewed for accuracy, consistency and ensured compliance with FINRA regulations and administrative policies and procedures.
- Researched complex situations with classified information while maintaining confidentiality.
- Conducted proactive outreach on time-sensitive issues with multiple departments to ensure deadlines are met.
- Mentored and trained new hires while conducting performance reviews and coaching sessions to improve the advisor experience.
Service Center Representative
LPL Financial
12.2017 - 06.2020
- Proactively managed advisor relationships through supportive communication and conflict resolution while maintaining a positive and focused demeanor.
- Coordinated with internal departments to ensure deadlines are met and helped expedite requests when necessary to reduce processing times by up to 60%.
- Produced training for new employees and coordinated team events.
- Provided feedback to management to improve operational efficiencies and the overall client experience.
Education
Bachelor of Arts - Communications
California State University, Northridge
Northridge, CA06-2016
Associate of Arts - General Education
Fullerton College
Fullerton, CA06-2013
Skills
- CRM Systems: Salesforce, Redtail, Wealthbox
- Financial Tools: Tableau, Box
- Client Engagement & Relationship Management
- Operational Strategy & Process Improvement
- FINRA Compliance & Documentation
- Effective Communication Skills
- MS Office Suite
Websites
Certification
- SIE, 7, 66, 99 - CRD# 6987294
Timeline
Institution Success Manager
LPL Financial
10.2024 - Current
Manager, Admin Solutions
LPL Financial
06.2023 - 10.2024
Senior Admin Solutions Consultant
LPL Financial
07.2020 - 06.2023
Service Center Representative
LPL Financial
12.2017 - 06.2020
Bachelor of Arts - Communications
California State University, Northridge
Associate of Arts - General Education
Fullerton College
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