Amy Serrurier
Oshawa
Summary
Superior written and verbal communication skills Versatile, efficient and well organized Ability to work efficiently as a team member and independently Enthusiastic, creative and willing to assume increased responsibility Able to coordinate multiple projects and meet deadlines under pressure Proficient in MS Outlook, Excel, Word, Healthscreen & other computer applications Creative ability to solve problems and implement effective solutions Able to load, unload products & materials within a warehouse environment Along with being able to pick ,sort, package, label , stock, weighing & wrap material Knowledgeable Solutions Specialist well-versed in current industry, market and product trends. Excellent communication, multitasking and organizational abilities. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
27
27
years of professional experience
Work History
Customer SolutionSpeacialist
Rogers Communications
11.2011 - 07.2023
- Recommended new products and services to customers.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Scheduled appointments for further services.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Implemented corrective actions to fix root causes of various issues.
- • Commit to offering an outstanding customer service experience by connecting and building rapport with a
wide variety of customers.
• Actively listen to customers, ask the right questions, and offer solutions (products and services) which
cater to customer needs.
• Complete accurate transactions in an effective and precise manner with an attention to detail.
• Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by
providing favorable solutions.
• Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first
contact.
• Incorporate feedback on a regular basis, to improve your personal and professional development.
• Drive the sale of products and services by consistently meeting/exceeding individual sales targets.
• Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer
retention).
Medical Secretary/Manager
Dr.Omiwole
01.2008 - 01.2011
Assistant Manager
Tim Horton’s
01.2006 - 01.2007
Customer Service Representative
Minacs
01.2002 - 01.2006
Quality Inspector
Mackie Automotive System
01.1998 - 01.1999
Supervisor
T MG Field Marketing Prof.
01.1997 - 01.1998
Education
Minacs Intellicom Inc.
Tim Horton’s
01.2007
Studied Office Administration specializing in Accounting -
Durham College
01.1996
High School Diploma -
D.A.S.E.
01.1993
Skills
- Customer Service Expert
- Problem-Solving
- Microsoft Windows and Office
- Active Listening
- Administration - Management
- Book patient appointments
- Scan patient’s reports
- Distribute office mail
- Currently Certified in ECG’s and Spirometer tests
- Maintaining patients charts (Labs, MRI,CT Scans, X-Rays,& Ultrasound reports)
- Maintain vaccine temperatures
- Prepared invoices for Patients Insurance Company’s and WSIB
- Responsible for incoming calls from a four line system
- Prepare letters, memos, invoices, statistic reports and other data entry as required
- Able to independently manage all office administrative activities
Commit to offering an outstanding customer service experience by connecting and building rapport with a
wide variety of customers
Actively listen to customers, ask the right questions, and offer solutions (products and services) which
cater to customer needs
Complete accurate transactions in an effective and precise manner with an attention to detail
Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by
providing favorable solutions
Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first
contact
Incorporate feedback on a regular basis, to improve your personal and professional development
Drive the sale of products and services by consistently meeting/exceeding individual sales targets
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer
retention
- Hire, supervise and schedule Customer Service Representatives
- Submit payroll information and sales progress reports
- Interact and take direction from all levels of management
- Complete closing procedures including reconciliation of all registers
- Maintain confidentiality of patient info
- Customer Service
- Extremely sociable and able to put visitors immediately at ease
- Highly skilled at solving customer relations problems
- Effectively manage customer service issues to ensure customer satisfaction and retention
- In charge of sales center including inventory, product and customer complaints
- Responsible for inbound call centre customer service
- Responsible for billing and technical issues
- Opening and Closing Procedures
- Product Knowledge
- Marketing
- Cost-Benefit Analysis
References Available
True
Languages
English
Full Professional
Timeline
Customer SolutionSpeacialist
Rogers Communications
11.2011 - 07.2023
Medical Secretary/Manager
Dr.Omiwole
01.2008 - 01.2011
Assistant Manager
Tim Horton’s
01.2006 - 01.2007
Customer Service Representative
Minacs
01.2002 - 01.2006
Quality Inspector
Mackie Automotive System
01.1998 - 01.1999
Supervisor
T MG Field Marketing Prof.
01.1997 - 01.1998
Minacs Intellicom Inc.
Tim Horton’s
Studied Office Administration specializing in Accounting -
Durham College
High School Diploma -
D.A.S.E.
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