Amy Sentis
Berwick,Nova Scotia
Summary
Hardworking and enthusiastic employee. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Passionate about providing care to the vulnerable sector with empathy and professionalism.
Overview
22
22
years of professional experience
Work History
On Call Scheduler
Careforce Homecare
01.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Personal Care Worker
Nicole Vaughn
01.2024 - 10.2024
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help patients move around personal and public spaces.
- Developed trust-based relationships with both client and their families through clear communication and empathetic caregiving approach.
Owner/Operator
Sweeties Candy and Gifts
10.2019 - 12.2022
- Managed day-to-day business operations.
- Prepared annual budgets with controls to prevent overages.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Executed strong communications skills with both customers and suppliers alike.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Customer Care and Irregular Operations
WestJet Airlines
05.2003 - 03.2008
- Worked with a team to provide solutions for both airline and guests to rearrange flights during irregular operations.
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
Education
High School Diploma -
Central Kings High School
Skills
- Effective Communicator and Public Speaker
- Client Needs Assessment
- Data Management
- Customer Service
- Leadership and People Development
- Attention to detail
- Strong work ethic
- Empathetic
- Teamwork and collaboration
- Problem-solving
- Workflow optimization
Languages
English
Native or Bilingual
Timeline
Personal Care Worker
Nicole Vaughn
01.2024 - 10.2024
On Call Scheduler
Careforce Homecare
01.2023 - Current
Owner/Operator
Sweeties Candy and Gifts
10.2019 - 12.2022
Customer Care and Irregular Operations
WestJet Airlines
05.2003 - 03.2008
High School Diploma -
Central Kings High School
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