Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Mom of three, loves gardening and landscaping, directing choir, volunteering, cooking and baking
StoreManager

Amy Roberts

Stettler,AB

Summary

Dynamic wellness management professional with a proven track record of driving positive outcomes and enhancing organizational health initiatives. Expertise in team collaboration, program development, and health promotion ensures the delivery of impactful wellness solutions. Recognized for reliability and adaptability, with a strong commitment to fostering supportive environments that empower individuals and teams. Prepared to leverage effective leadership and strategic planning to elevate wellness programs and promote a culture of well-being.

Overview

17
17
years of professional experience

Work History

Wellness Supervisor

Points West Living
06.2025 - Current
  • Facilitated regular staff meetings to discuss case reviews and performance improvements.
  • Maintained accurate documentation of patient records in compliance with regulations.
  • Provided support in crisis intervention, ensuring safety and well-being of patients and staff.
  • Managed approximately 25 incoming emails and 15+ calls per day from staff, family and multidisciplinary.
  • Made self available to nursing team 24hrs/day to answer questions, help solve problems and support when needed.
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Encouraged and facilitated the Eden Alterative for ECPs and residents
  • Enhanced team collaboration through regular staff meetings, case conferences, training sessions and an open door policy
  • Tracked and reported on monthly fall trends and outcomes for facility for up to 40 falls per month
    Assisted Home Care and Pharmacies with monthly AUA tracking for residents on anti-psychotics
  • Ensuring employee compliance with collective agreement
    Responded to crisis situations with calm and professional approach to optimize support.
  • Monitored, analyzed, and corrected staff performance.
    Served as a liaison between clinical staff and administration to address concerns and optimize workflows.
  • Ensured compliance with regulatory standards by conducting regular audits of clinical records and procedures.
  • Monitored adherence to ethical guidelines among clinical staff members, supporting their ongoing professional growth while maintaining high quality care standards.
  • Increased client satisfaction by fostering a supportive and empathetic therapeutic environment.
  • Facilitate hiring of qualified employee care partner personnel by interviewing applicants and making recommendations for employment.
  • Advocated for patient rights, ensuring their voices were heard in treatment planning and decision-making processes.
  • Responded to patient complaints and concerns, restoring trust and maintaining clinic reputation for quality care.
  • Supervised nursing staff to ensure adherence to patient care standards.
  • Monitored workflow efficiency, identifying areas for process improvement and cost reduction.

Licensed Practical Nurse

Points West Living
04.2024 - 06.2025
  • Improved resident outcomes by administering medications, monitoring vital signs, and documenting relevant information
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Facilitated efficient communication between residents, families, and healthcare providers to promote continuity of care across settings.
  • Administered controlled narcotics, inserted IVs, and performed catheterizations.
  • Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
  • Answered incoming phone calls from resident's families to provide basic assistance and triage medical concerns.
  • Conducted regular resident assessments to identify changes in health status, enabling timely interventions.
  • Coordinated with pharmacy staff to ensure accurate medication dispensing, minimizing errors.
  • Advocated for residents' needs and preferences with healthcare providers, fostering resident-centered care.
  • Monitored resident health conditions to report changes to assigned physician.
  • Delivered emotional support to residents and families during challenging times.
  • Managed daily staff assignments and resident scheduling to guarantee clinic coverage and flow.
  • Managed multiple priorities simultaneously while maintaining a high standard of patient-focused care
  • Assisting care partners when needed including, but not limited too, resident care, feeding, cleaning, serving meals, dishes.
  • Supporting care partners emotionally and professionally, offering guidance and encouragement.

Licensed Practical Nurse

Heartland Medical Clinic
05.2008 - Current
  • Assist physicians with assessments, minor surgeries such as excision biopsies, sclerotheraphy, circumcision and vasectomies as well as wound care.
  • Document accurate and complete patient information.
  • Educate patients and families on health promotion, disease prevention, and self-care management strategies.
  • Facilitate efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
  • Optimize resource utilization through prudent management of medical supplies inventory and equipment maintenance schedules.
  • Demonstrate excellent technical skills in wound assessment and management.
  • Care for wounds, provided treatments, and assisted with procedures at minimum 3 times weekly.
  • Use aseptic techniques to provide sterilized wound care and dressing applications.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Answer 15+ incoming phone calls from patients to provide basic assistance and triage medical concerns daily.
  • Comfort and counsel patients and families.
  • Monitor patient health conditions to report changes to assigned physician.
  • Coordinate patient transfers to other facilities.
  • Assess patients' temperature, pulse, and blood pressure and recorded in electronic medical records for 40+ patients daily.
  • Respond to patient requests with appropriate clinical and personal assistance.
  • Provide patient education on health care issues and prescribed medications.
  • Manage various general office duties such as answering multiple telephone lines, completing insurance forms.

Education

Certificate - Navigating Toxic Workplaces

Executive Links
Online
11-2025

Certificate - Intoduction To Management

Red Deer Polytechnic
Red Deer, AB
01-2025

Certificate - Essential Skills For Leaders

Athabasca University
Athabasca
12-2024

Certificate - LEAP Core - Palliative Care

Pallium Canada
Toronton, ON
09-2024

Post Diploma Certificate - Wound Mangement

Grant MacEwan
Edmonton, AB
02.2021

License Certificate - Practical Nursing (LPN)

Bow Valley College
Calgary, AB
11.2003

Skills

  • Wound Management
  • Effective family communication
  • Clinical Documentation
  • Physical Assessment
  • Chronic Disease Management
  • EMR / EHR
  • Proactive health management
  • Patient Triaging
  • Compassionate Care
  • Time Management
  • Problem Solving
  • Patient knowledge enhancement
  • Dementia Knowledge and Care
  • Patient Assessment
  • Patient Support
  • End-of-life care
  • Team leadership, support and task assignment
  • Critical thinking skills
  • Patient safety
  • Quality improvement
  • Healthcare regulations
  • Clinical supervision
  • Nursing process
  • EMR systems
  • Team development
  • Recruiting and training
  • Performance Management
  • Tracking and reporting resident data
  • Leading a team
  • Working within a budget

Additional Information

I am a hard-working, detail oriented person that is an asset to a team as well as works well on their own. I have excellent interpersonal and leadership skills. I have an excellent relationship with many of the doctors in Stettler and am comfortable working with them. Always up for a challenge, I'm a fast learner that isn't afraid to think outside the box to solve a problem.

Timeline

Wellness Supervisor

Points West Living
06.2025 - Current

Licensed Practical Nurse

Points West Living
04.2024 - 06.2025

Licensed Practical Nurse

Heartland Medical Clinic
05.2008 - Current

Certificate - Navigating Toxic Workplaces

Executive Links

Certificate - Intoduction To Management

Red Deer Polytechnic

Certificate - Essential Skills For Leaders

Athabasca University

Certificate - LEAP Core - Palliative Care

Pallium Canada

Post Diploma Certificate - Wound Mangement

Grant MacEwan

License Certificate - Practical Nursing (LPN)

Bow Valley College

Mom of three, loves gardening and landscaping, directing choir, volunteering, cooking and baking

I have been the Chairperson of the Stettler Festival of Lights for 6 years.  I oversee a committee of approximately a dozen people where we plan and execute 7 different events plus raffles over the course of a week in November.  Annual funds raised from our events are typically in the 6 figures and go directly back to our hospital.

I also volunteer my time at the Stettler Elementary Library every Thursday morning, am the Vice Vice President of the Stettler Swim Club and direct the Erskine United Church choir.

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Amy Roberts