Amy Pugh

• Enhanced customer experience by providing friendly and attentive service during busy shifts.
• Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
• Tracked bar stock levels and promptly replenished low materials to prevent shortages.
• Checked daily requisition and placed orders to maintain well-stocked bar and boost profits.
• Stored food and garnishes hygienically and at correct temperature to maintain food safety.
• Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
• Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
• Displayed thorough knowledge of drink recipes, efficiently preparing cocktails and mixed drinks for patrons.
• Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
• Verified identification before serving customers to comply with state law.
• Managed cash transactions accurately, balancing the cash register at the end of each shift.
• Daily sales reconciling and refloating all cash floats.

- Settlements Officer 3 Years

- Consumer Strategist 2 Years

- Senior Consumer Strategist 4 Years

Key Responsibilities

• Placing client profiles with correct lender.
• Understanding 30+ lender polices.
• Knowledge of client credit files.
• Understanding bank statement conduct.
• Handling broker and client objections.
• Creating Invoices to clients and dealerships.
• Answering phones.
• Calculating clients serviceability.
• Analyzing client payslips to confirm accurate income.
• Analyzing client tax returns for commerical income.
• Meeting KPI requirements.
• Liaising with lender (Business Development Manager) and credit teams for quick client satisfaction.

• Ensuring all engineers are up to date with training modules, including coordination of training approval, venue booking and booking training organizations.
• Processing contractor invoices and ensuring payments are processed on time.
• Developed an efficient document filing system that expedited information retrieval when required.
• Monitored team budgets to keep projects on task and avoid waste.
• Supervised ongoing daily production phases.
• Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
• Accounting for all aircraft maintenance paperwork prior to processing.