Amy Pham
Norwalk
Summary
Dependable and adaptable professional with a background in customer service roles, mentoring, and behavioral health, efficient in communication, multitasking, and adequate de-escalation skills, with experience supporting positive outcomes in busy, service-oriented environments. Offering a friendly and cooperative attitude with a willingness to learn and grow in a flexible environment.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Behavioral Health Technician
Keystone Pediatric Behavioral Health
Garden Grove, CA
01.2026 - 05.2026
- Monitored patient safety and maintained structured, supportive care environments.
- Assisted behavioral therapists with daily program activities and session preparation.
- Documented client behaviors, responses, and interventions using accurate clinical notes.
- Documented client behavior through data and accurate clinical notes, and reported observations to supervising clinicians.
Mentor Coach
Boys and Girls Club of Orange County
Orange, CA
10.2025 - 12.2025
- Led engaging recreational activities that promoted teamwork, communication, and social growth.
- Monitored participant behavior and reinforced club expectations to maintain safe, respectful environment.
- Monitored participant behavior and reinforced club expectations to maintain a safe, respectful environment.
- Built trusting relationships with members through active listening and age-appropriate mentoring.
Crew Member
Chipotle Grill Restaurant
Winchester, CA
06.2024 - 12.2024
- Prepared ingredients and maintained consistent food quality across assembly line stations.
- Sanitized workstations, equipment, and dining areas to meet food safety standards.
- Learned multiple station duties and adapted quickly to changing restaurant demands.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Courtesy Clerk/ Cashier
Ralphs Grocery Store
Menifee, CA
11.2023 - 05.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise
- Processed cash, credit, and debit transactions accurately at the point of sale
- Resolved payment issues while maintaining courteous service standards.
- Assisted customers with carryout service, loading purchases, and providing courteous support.
Education
Associate of Arts - Psychology
Mt San Jacinto College
San Jacinto, CA05-2024
Bachelor of Arts - Psychology
California State University Fullerton
Fullerton, CA12-2026
Skills
- Active listening
- De-escalation strategies
- Leadership development
- Multitasking and organization
- Cash handling
- Patience and composure
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Behavioral Health Technician
Keystone Pediatric Behavioral Health
01.2026 - 05.2026
Mentor Coach
Boys and Girls Club of Orange County
10.2025 - 12.2025
Crew Member
Chipotle Grill Restaurant
06.2024 - 12.2024
Courtesy Clerk/ Cashier
Ralphs Grocery Store
11.2023 - 05.2024
Bachelor of Arts - Psychology
California State University Fullerton
Associate of Arts - Psychology
Mt San Jacinto College