Amy Patterson
Fergus,ON
Summary
I understand the importance of protecting and enhancing the prestigious Starbucks brand. I can transfer those skills to the A&W brand. I am a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Starbucks Canada
09.2018 - Current
- Maintain and enhance the Starbucks brand.
- Align all activities at the store level, to ensure the customer experience meets the high standards of a specialty food retailer.
- Through hiring, scheduling and training, ensure the Starbucks "Missions and Values" are upheld.
- Responsible for monitoring and recording day to day profitability of the store.
- Coffee Master Certified
- Lead by example through excellent customer service knowledge and promoting the Starbucks brand by mentoring all team members.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strategy to increase sales and drive profits.
- Preparing business forecasts using proprietary Starbucks management systems.
Assistant Manager
Herbal Magic
01.2005 - 05.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Actively engaging customers to purchase weightloss services and products.
- Meeting and exceeding sales goals.
- Leading and mentoring a sales team.
- Managing sales and inventory of retail sales products.
Education
Bachelor of Arts - History
University of Toronto
05.2004
Skills
- I have completed all management programs provided by Starbucks The programs are designed to create team leaders who are responsible for ensuring the Starbucks brand and customer experience is enhanced by every member of the team
- Food Handler Certification
- Red Cross first aid certification
- Business forecasting in terms of revenue and employee requirements on a day-to-day basis
- Staff Training and Development
- Staff Management
Languages
English
Full Professional
Timeline
Assistant Manager
Starbucks Canada
09.2018 - Current
Assistant Manager
Herbal Magic
01.2005 - 05.2010
Bachelor of Arts - History
University of Toronto
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