Amy Patten
Vienna,ON
Summary
Self-motivated and energetic PSW/customer service representative. Motivated to contribute to company success, and dedicated to maintaining customer/client satisfaction. I'm a quick learner and always willing to go the extra mile.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Courtland Bakery
Courtland, ON
12.2019 - 01.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
- Exceeded company productivity standards on consistent basis.
Personal Support Worker
Woodingford Lodge
Ingersoll, ON
04.2021 - 10.2021
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Followed care plan and directions to administer medications.
- Supported bathing, dressing and personal care needs.
Unregulated Care Provider
Daysprings Retirement Residence
Tillsonburg, ON
04.2018 - 10.2019
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Laundered clothing and bedding to prevent infection.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
- Supported bathing, dressing and personal care needs.
Education
Graduate Certificate - Personal Support Worker
Fanshawe College of Applied Arts And Technology
Woodstock, ON04.2021
GED -
Fanshawe College of Applied Arts And Technology
London, ON08.2020
Skills
- Self-motivated
- Hard-working
- Good organizational skills
- Quick learner
- Effective communication skills
Timeline
Personal Support Worker
Woodingford Lodge
04.2021 - 10.2021
Customer Service Representative
Courtland Bakery
12.2019 - 01.2022
Unregulated Care Provider
Daysprings Retirement Residence
04.2018 - 10.2019
Graduate Certificate - Personal Support Worker
Fanshawe College of Applied Arts And Technology
GED -
Fanshawe College of Applied Arts And Technology