Summary
Overview
Work History
Education
Skills
Timeline
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Amy Patten

Vienna,ON

Summary

Self-motivated and energetic PSW/customer service representative. Motivated to contribute to company success, and dedicated to maintaining customer/client satisfaction. I'm a quick learner and always willing to go the extra mile.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Courtland Bakery
Courtland, ON
12.2019 - 01.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Exceeded company productivity standards on consistent basis.

Personal Support Worker

Woodingford Lodge
Ingersoll, ON
04.2021 - 10.2021
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Supported bathing, dressing and personal care needs.

Unregulated Care Provider

Daysprings Retirement Residence
Tillsonburg, ON
04.2018 - 10.2019
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Supported bathing, dressing and personal care needs.

Education

Graduate Certificate - Personal Support Worker

Fanshawe College of Applied Arts And Technology
Woodstock, ON
04.2021

GED -

Fanshawe College of Applied Arts And Technology
London, ON
08.2020

Skills

  • Self-motivated
  • Hard-working
  • Good organizational skills
  • Quick learner
  • Effective communication skills

Timeline

Personal Support Worker

Woodingford Lodge
04.2021 - 10.2021

Customer Service Representative

Courtland Bakery
12.2019 - 01.2022

Unregulated Care Provider

Daysprings Retirement Residence
04.2018 - 10.2019

Graduate Certificate - Personal Support Worker

Fanshawe College of Applied Arts And Technology

GED -

Fanshawe College of Applied Arts And Technology

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Amy Patten