AMY OSMOND
Port aux Basques,Canada
Summary
Equipped with strong problem solving abilities, willingness to learn, and excellent communication skills. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Financial Service Representative
Atlantic Edge Credit Union
Port aux Basques, NL
04.2024 - Current
- General office administration
- A strong team player who can excel in a fast-paced environment
- Process and balance financial transactions
- Resolve member’s concerns and reconcile any discrepancies within member records or accounts
- Accuracy and high attention to detail (data entry, paperwork, cash balancing)
- Account filing
- Account reconciliation
Maintenance Administration Clerk
Marine Atlantic
02.2023 - 04.2024
- General office administration
- Time keeping including schedule, schedule changes, overtime and total weekly time
- Coding invoices for payment
- Creating, preparing and completing maintenance work orders
- Ordering of supplies
- Record fueling of Vessels, tanker deposits & record the variance of fuel in each tank
- Credit card reconciliations
Administrative Assistant – Crewing Department
Marine Atlantic
06.2022 - 04.2024
- General office administration
- Coding expense claims
- Booking crew accommodations and travel
- Ordering of office supplies
- Monitor and file emails
- Input various information into excel spreadsheets
- Occupational health referrals
- Credit card reconciliations
Ticket and Reservation Clerk
Marine Atlantic
07.2010 - 04.2024
- Book reservations/process boarding cards for passengers
- Complete daily sales, reports and deposits
- Daily reconciliation report
- Answer telephone as well as front line inquiries
- Process an amend reservations for customers, vehicles, passengers and accommodation’s
- Perform credit/debit card transactions
Traffic Director
Marine Atlantic
07.2010 - 04.2024
- Inspect tractor trailers and passenger vehicles
- Take photos of drop trailers with the tablet and record any damage
- Park vehicles, align parking lot, scan passenger boarding card and direct to vessel
- Sign out drop trailers to commercial drivers and confirm with security
Stevedore
Marine Atlantic
07.2010 - 04.2024
- Loading and unloading of ship’s cargo, including passenger and commercial vehicles
- Secure drop trailers with lashing chains
- Operate forklift
- Communicate ramp adjustments with the ramp operator or Mate
Assistant Steward
Marine Atlantic Vessels
07.2008 - 01.2010
- Engage and assist passengers
- Perform cleaning and proper sanitation of cabins and public areas
- Cook, prepare, serve food and meals to passengers
- Proper cleaning of dishes and utensils
- Knowledge of Marine and public safety
Sales Associate
Eclipse
01.2007 - 01.2008
- Provide customer service and advice
- Operate cash and end of the day sales reconciliation
- Opening and closing of store
- Assisting management with store operations
Youth Engagement Coordinator
Leap Center
01.2006 - 01.2007
- Assist with community recreational programs
- Plan and implement activities for youth on the Southwest Coast
- Supervise staff and youth at the center
- Assist with resume writing
Continuing Care Assistant
Mountain Hope Manor
01.2005 - 01.2006
- Assist with maintaining cleanliness of personal rooms and public areas
- Assist with bathing, dressing and personal hygiene
- Serve meals and help with kitchen duties along with cleanup
- Laundry duties
Call Center Agent
Converg's
01.2004 - 01.2005
- Answer phone calls for various businesses
- Maintain a professional polite manor with all customers
- Assist with issues about monthly bills or technical support
Continuing Care Assistant
Canadian Red Cross Home Support
01.2003 - 01.2004
- Provide care and companionship to individuals and families within their own home
- Assist with personal care and hygiene
- Perform general housekeeping duties as required
- Prepare and cook meals
Education
OFFICE ADMINISTRATION -
Collage of the North Atlantic
Port aux Basques, NLCONTINUING CARE ASSISTANT -
Nova Scotia Community Collage
GRADUATED HIGH SCHOOL -
St. John Central High
Burgeo, NLSkills
- Financial transactions
- Account reconciliation
- Data entry accuracy
- Financial reporting
- Office Administration
- Timekeeping management
- Problem solving
- Attention to detail
- Effective communication
- Know your customer
- Anti-money laundering
- Cash management
Certification
- Occupational Health and Safety
- Mental Health First Aid
- Respect in the workplace
- WHMIS
- Hazardous Prevention
- Telephone Etiquette
- Terminal Management systems
- Power line Hazards
- Dangerous Goods/Hazardous Substances
- Workplace Violence Prevention
- Diffusing difficult customers
- Customer service experience training
- Microsoft Office 2010
- Marine MED training
References
- Scott Savory, Former Assistant Terminal Manager, Marine Atlantic Inc., (709) 694-2143
- Frances Bateman, Former Co-worker, Marine Atlantic Inc., (709) 695-805
Notes Of Interest
- Valid driver license/private vehicle
- Excellent communication skills, verbal and written
Timeline
Financial Service Representative
Atlantic Edge Credit Union
04.2024 - Current
Maintenance Administration Clerk
Marine Atlantic
02.2023 - 04.2024
Administrative Assistant – Crewing Department
Marine Atlantic
06.2022 - 04.2024
Ticket and Reservation Clerk
Marine Atlantic
07.2010 - 04.2024
Traffic Director
Marine Atlantic
07.2010 - 04.2024
Stevedore
Marine Atlantic
07.2010 - 04.2024
Assistant Steward
Marine Atlantic Vessels
07.2008 - 01.2010
Sales Associate
Eclipse
01.2007 - 01.2008
Youth Engagement Coordinator
Leap Center
01.2006 - 01.2007
Continuing Care Assistant
Mountain Hope Manor
01.2005 - 01.2006
Call Center Agent
Converg's
01.2004 - 01.2005
Continuing Care Assistant
Canadian Red Cross Home Support
01.2003 - 01.2004
OFFICE ADMINISTRATION -
Collage of the North Atlantic
CONTINUING CARE ASSISTANT -
Nova Scotia Community Collage
GRADUATED HIGH SCHOOL -
St. John Central High