AMY OKAMURA
Anaheim
Summary
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Overview
12
12
years of professional experience
Work History
CSR Administrator
CE Mechanical, Inc.
10.2023 - Current
- Daily oversight of service coordinators and fill in substitution, if required.
- Daily, weekly, and monthly scheduling confirmation review of all technicians assigned to their respective teams. Ensuring that technicians are checking in and out and notifying management if overtime is necessary.
- Assist in the collection and tracking of technicians time and preparing timesheets for payroll.
- Daily interaction with customers to ensure that their needs are being addressed and met.
- Creation of service tickets and distribution to the technicians.
- Ensuring materials for the technicians jobs are properly tagged and in proper areas in the shop.
- Issue purchase orders for technicians as required for parts purchases.
- Work with the accounting department on current status of customers current and overdue invoices.
- Answered constant flow of customer calls with minimal wait times.
Service Dispatcher
South Coast Electrical
09.2021 - Current
- Created work orders in sampro and assigned to correct dispatch boards for technicians or subcontractors.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Prepared daily work and run schedules.
- Documented services performed, operations information and dispatch details in system.
- Received or prepared work orders.
- Recorded and maintained files or records of customer requests, work or services performed.
- Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
- Ordered supplies or equipment to issue to personnel.
Dispatcher II
South Coast Mechanical
09.2018 - 09.2021
- Addressed questions, problems or requests for service or equipment.
- Recorded and maintained files or records of customer requests, work or services performed.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Ordered supplies or equipment to issue to personnel.
- Created work orders in Sampro and assigned to correct dispatch boards for technicians or subcontractors.
- Issued purchase orders authorization to perform services and maintained accurate records.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
Dispatcher/Billing/Accounts Receivable Specialist
Anderson Air Conditioning
07.2016 - 09.2018
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Answered customer requests with information about product availability, shipping information and status updates.
- Sent meticulous and accurate bills to collect payment from customers according to company protocol.
- Coded invoices properly based upon patient services and medical records.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Generated, mailed and monitored invoices.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Dispatcher
Control Air Conditioning Corp.
08.2013 - 06.2015
- Created work orders and assigned to correct dispatch boards for technicians or subcontractors.
- Prioritized tasks and managed project adjustments to successfully manage high-volume service dispatching.
- Prepared daily work and run schedules.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Issued purchase orders authorization to perform services and maintained accurate records.
- Received or prepared work orders.
- Arranged for repairs to restore service and schedules.
- Oversaw communications within assigned territories.
Education
Business Management
El Camino College
Torrance, CASkills
- Service Coordination
- Client Interaction
- Paperwork Processing
- Customer Service
- Problem Assessment
- Customer focus
- Conflict resolution
- Complaint handling
Timeline
CSR Administrator
CE Mechanical, Inc.
10.2023 - Current
Service Dispatcher
South Coast Electrical
09.2021 - Current
Dispatcher II
South Coast Mechanical
09.2018 - 09.2021
Dispatcher/Billing/Accounts Receivable Specialist
Anderson Air Conditioning
07.2016 - 09.2018
Dispatcher
Control Air Conditioning Corp.
08.2013 - 06.2015
Business Management
El Camino College
Similar Profiles
ALFREDO REYESALFREDO REYES
HVAC Technician at CE MechanicalHVAC Technician at CE Mechanical
Patricia DutcherPatricia Dutcher
Certified Pharmacy Technician, ASCP Float at LKS Outpt Service Center, Lasting Hope Recovery CeCertified Pharmacy Technician, ASCP Float at LKS Outpt Service Center, Lasting Hope Recovery Ce
Jennifer GrayJennifer Gray
Center Director at Orchard Hill Christian Preschool and Child Care CeCenter Director at Orchard Hill Christian Preschool and Child Care Ce
JUSTIN NGUYENJUSTIN NGUYEN
Design & Account Executive at Bromic Heating Pty LtdDesign & Account Executive at Bromic Heating Pty Ltd
Kimberly J. Alonso MSN, RNKimberly J. Alonso MSN, RN
Telemetry/Medical-Surgical Nursing Director at La Palma Intercommunity HospitalTelemetry/Medical-Surgical Nursing Director at La Palma Intercommunity Hospital