Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amy Nugent

Bowman,QC

Summary

Dynamic professional with a proven track record at Josee St.louis, excelling in garden maintenance and customer service. Leveraged expertise in plant care and maintenance to enhance garden health and customer satisfaction. Demonstrated ability to improve operational efficiency and foster client relationships, contributing to a significant increase in nursery stock inventory management.

Overview

18
18
years of professional experience

Work History

Horticultural Assistant

Josee St.louis
02.2022 - 01.2025
  • Collaborated with fellow horticulture team members to ensure timely completion of tasks and maintenance schedules.
  • Enhanced plant growth by implementing proper pruning techniques and optimal fertilization methods.
  • Maintained accurate records of plant care, treatments, and inventory for streamlined operations and informed decisionmaking.
  • Monitored weather conditions closely to adjust irrigation schedules appropriately minimize water waste.
  • Maintained tools and equipment in good working order, ensuring the safety and efficiency of daily operations.
  • Participated in revegetation projects, contributing to the successful restoration of native habitats.
  • Supported greenhouse operations by ensuring proper environmental conditions, sanitation practices, and propagation efforts.
  • Increased overall garden health through regular monitoring and treatment of pests and diseases.
  • Managed nursery stock inventory by tracking sales, propagating new plants, and updating records accordingly.
  • Provided hands-on training sessions for interns or new employees, ensuring proper knowledge of horticultural techniques and procedures.
  • Educated visitors on plant species, care requirements, and ecological importance during guided tours of botanical gardens or facilities.
  • Selected appropriate seasonal annuals for planting throughout garden areas that complemented existing landscape designs.
  • Unloaded plants and nursery items from delivery trucks.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Transported and loaded harvested items into delivery trucks.
  • Harvested fruits and vegetables and prepared for sale or shipping.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Assisted customers with finding requested plants and flowers.

Supervising Manager

Josee St.louis
02.2022 - 01.2025
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.

Epoxy Applicator

Self Employment Tax Experts
01.2018 - 01.2022
  • Reduced material waste with precise measurements and efficient use of resources during projects.
  • Delivered high-quality finishes by utilizing advanced equipment and tools for precision epoxy applications.
  • Improved project efficiency by ensuring accurate epoxy application and timely completion of tasks.
  • Achieved smooth, even surfaces through diligent preparation work including sanding, filling gaps, and cleaning areas prior to application.
  • Collaborated with colleagues to complete complex projects, requiring seamless coordination of multiple tasks.
  • Developed strong relationships with clients through exceptional communication skills and consistent delivery of top-quality results.
  • Maintained a safe work environment by implementing strict safety procedures and adhering to industry standards.
  • Minimized downtime between projects by maintaining equipment properly and performing regular maintenance checks.
  • Streamlined epoxy application processes for enhanced durability and long-lasting results.
  • Upheld the company''s reputation for quality workmanship by consistently delivering excellent results in all epoxy applicator tasks.
  • Mitigated potential issues during projects by proactively identifying problem areas early on and addressing them promptly.
  • Continuously updated knowledge on various types of epoxy products, allowing for tailored solutions based on specific client needs or requirements.
  • Increased client satisfaction through meticulous attention to detail in surface preparation and finishing.
  • Guided sanding machines over surfaces of floors to achieve smoothness.
  • Supplied accurate measurements and estimates for projects.
  • Inspected floors for smoothness.
  • Removed excess glue from joints using knives, scrapers or wood chisels.

Cleaner

Camping Lac Vert
01.2014 - 01.2016
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.

Horticultural Assistant

Line Binette
02.2011 - 01.2013
  • Collaborated with fellow horticulture team members to ensure timely completion of tasks and maintenance schedules.
  • Enhanced plant growth by implementing proper pruning techniques and optimal fertilization methods.
  • Maintained accurate records of plant care, treatments, and inventory for streamlined operations and informed decisionmaking.
  • Monitored weather conditions closely to adjust irrigation schedules appropriately minimize water waste.
  • Maintained tools and equipment in good working order, ensuring the safety and efficiency of daily operations.
  • Supported greenhouse operations by ensuring proper environmental conditions, sanitation practices, and propagation efforts.
  • Increased overall garden health through regular monitoring and treatment of pests and diseases.
  • Educated visitors on plant species, care requirements, and ecological importance during guided tours of botanical gardens or facilities.
  • Unloaded plants and nursery items from delivery trucks.
  • Water, pruned and groomed plants and trees to maintain health and attractiveness.
  • Transplanted seedlings and young plants to promote growth and prepare plants for sale or transfer to other locations.
  • Answered questions and provided information regarding plants and care to help customers make informed decisions.
  • Inspected plants to identify for signs of disease or infestation and address problems early.
  • Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
  • Planted, cultivated and harvested various types of trees, shrubs, and plants.
  • Transported and loaded harvested items into delivery trucks.
  • Harvested fruits and vegetables and prepared for sale or shipping.
  • Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
  • Regulated watering and fertilizing to avoid waste while nurturing plants.
  • Used effective weed control methods, promoting plant growth.
  • Assisted customers with finding requested plants and flowers.
  • Evaluate harvesting conditions and identify obstacles.

Restaurant Server

Andre Labelle
05.2008 - 05.2010
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.

Car Detailer

Michel Rivard
06.2007 - 10.2008
  • Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
  • Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
  • Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
  • Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Provided exceptional customer service and addressed customer inquiries.
  • Collected and disposed of trash in vehicle console spaces and under seats.
  • Maintained clean, tidy and safe work environment.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Improved overall vehicle appearance with the use of professional-grade equipment and products.
  • Achieved superior results through meticulous attention to detail in all aspects of car detailing.
  • Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Shined vehicle windows and windshields to remove water spots.
  • Applied protective agents, including sealants, to protect surfaces.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Streamlined workflow processes by keeping tools and supplies well-organized for easy access throughout each task.
  • Boosted interior cleanliness, shampooing carpets and treating leather seats.
  • Wiped down and polished interior and exterior surfaces.
  • Utilized high-pressure washers to clean vehicles and equipment.
  • Removed dirt and debris from vehicle and equipment interiors.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Applied chemicals and used high-pressure wash and scrubbers to clean rims.
  • Polished windows and mirrors of vehicles and equipment.
  • Applied wax and sealants to exterior of vehicles and equipment.

Education

High School Graduate -

Pontiac High School
Shawville, QC
06.2003

Skills

  • Garden maintenance
  • Indoor plant care
  • Weed management
  • Nursery management
  • Plant identification
  • Plant breeding
  • Seed germination
  • Plant propagation
  • Customer assistance
  • Plant care and maintenance
  • Horticulture
  • Floral care and maintenance
  • Weeding and watering
  • Customer service
  • Customer support
  • Hand harvesting
  • Planting and cultivation
  • Order filling
  • Vehicle maintenance

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Horticultural Assistant

Josee St.louis
02.2022 - 01.2025

Supervising Manager

Josee St.louis
02.2022 - 01.2025

Epoxy Applicator

Self Employment Tax Experts
01.2018 - 01.2022

Cleaner

Camping Lac Vert
01.2014 - 01.2016

Horticultural Assistant

Line Binette
02.2011 - 01.2013

Restaurant Server

Andre Labelle
05.2008 - 05.2010

Car Detailer

Michel Rivard
06.2007 - 10.2008

High School Graduate -

Pontiac High School

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Amy Nugent