Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.
Overview
26
26
years of professional experience
Work History
Customer Relationship Management and Service Excellence
FWD LIFE INSURANCE COMPANY OF VIETNAM, Ltd.
2020.08 - 2023.05
Translated raw data into meaningful information using statistical techniques to to achieve customer retention.
Applied new technology, such as Voice bot, Chat bot, OCR to to ensure quality and effective results.
Generated standard or custom reports summarizing business to support the management team.
Operational Excellence
AIA (Vietnam) LIFE INSSURANCE Co., Ltd.
2014.05 - 2020.08
Enhanced business process and specialized apply successfully automatic workflow for Operations Department.
Analyzed data from various sources such as surveys, interviews, focus groups to inform decision-making related to EODB (ease of doing business) and operational efficiency (automation, straight through processing (STP), business process management).
Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Operational Effectiveness and Planning
PRUDENTIAL VIET NAM ASSURANCE PRIVATE Ltd.
2000.06 - 2014.05
Developed premium collections and retention activities to increase customer retention and premium collection channels.
Prepared reports on operational performance metrics and presented them to management team.
Identified areas of improvement and developed strategies to increase efficiency.
Wholesale Representative for Mekong Delta
TRIUMPH INTERNATIONAL (VIETNAM) Ltd.
1997.11 - 2000.06
Provided technical support when needed during installation or setup of products.
Followed up on sales leads to establish new accounts for wholesale orders.
Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Education
Bachelor of Science -
Can Tho University
Viet Nam
1997-09
Skills
Process Improvement and Procedure Manual Writing
Business Needs Analysis.
Business Management and Project Management.
Proficient with Microsoft Package (MS Word, MS Excel, MS PowerPoint & Outlook).
Data Analysis tools: Structured Query Language (SQL), Power BI, Python.
References
References available upon request.
Timeline
Customer Relationship Management and Service Excellence
FWD LIFE INSURANCE COMPANY OF VIETNAM, Ltd.
2020.08 - 2023.05
Operational Excellence
AIA (Vietnam) LIFE INSSURANCE Co., Ltd.
2014.05 - 2020.08
Operational Effectiveness and Planning
PRUDENTIAL VIET NAM ASSURANCE PRIVATE Ltd.
2000.06 - 2014.05
Wholesale Representative for Mekong Delta
TRIUMPH INTERNATIONAL (VIETNAM) Ltd.
1997.11 - 2000.06
Bachelor of Science -
Can Tho University
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