Amy Nguyen
Surrey,BC
Summary
Hardworking and reliable with strong ability. Highly organized, proactive and punctual with team-oriented mentality.
Overview
26
26
years of professional experience
Work History
Customer Relationship Management and Service Excellence
FWD LIFE INSURANCE COMPANY OF VIETNAM, Ltd.
08.2020 - 05.2023
- Translated raw data into meaningful information using statistical techniques to to achieve customer retention.
- Applied new technology, such as Voice bot, Chat bot, OCR to to ensure quality and effective results.
- Generated standard or custom reports summarizing business to support the management team.
Operational Excellence
AIA (Vietnam) LIFE INSSURANCE Co., Ltd.
05.2014 - 08.2020
- Enhanced business process and specialized apply successfully automatic workflow for Operations Department.
- Analyzed data from various sources such as surveys, interviews, focus groups to inform decision-making related to EODB (ease of doing business) and operational efficiency (automation, straight through processing (STP), business process management).
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
Operational Effectiveness and Planning
PRUDENTIAL VIET NAM ASSURANCE PRIVATE Ltd.
06.2000 - 05.2014
- Developed premium collections and retention activities to increase customer retention and premium collection channels.
- Prepared reports on operational performance metrics and presented them to management team.
- Identified areas of improvement and developed strategies to increase efficiency.
Wholesale Representative for Mekong Delta
TRIUMPH INTERNATIONAL (VIETNAM) Ltd.
11.1997 - 06.2000
- Provided technical support when needed during installation or setup of products.
- Followed up on sales leads to establish new accounts for wholesale orders.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
Education
Bachelor of Science -
Can Tho University
Viet Nam09-1997
Skills
- Process Improvement and Procedure Manual Writing
- Business Needs Analysis
- Business Management and Project Management
- Proficient with Microsoft Package (MS Word, MS Excel, MS PowerPoint & Outlook)
- Data Analysis tools: Structured Query Language (SQL), Power BI, Python
References
References available upon request.
Timeline
Customer Relationship Management and Service Excellence
FWD LIFE INSURANCE COMPANY OF VIETNAM, Ltd.
08.2020 - 05.2023
Operational Excellence
AIA (Vietnam) LIFE INSSURANCE Co., Ltd.
05.2014 - 08.2020
Operational Effectiveness and Planning
PRUDENTIAL VIET NAM ASSURANCE PRIVATE Ltd.
06.2000 - 05.2014
Wholesale Representative for Mekong Delta
TRIUMPH INTERNATIONAL (VIETNAM) Ltd.
11.1997 - 06.2000
Bachelor of Science -
Can Tho University
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