AMY MONK
Pickering,Canada
Summary
Dynamic and empathetic HR professional with over a decade of experience providing end-to-end HR support, aligning people strategies with business goals, demonstrating strong business acumen, and fostering a high-performance culture. Adept at talent management, employee engagement, and organizational development with a proven ability to diagnose challenges, execute strategies, and deliver results. Skilled at influencing leadership, managing change, and driving retention and succession planning. Committed to enhancing the employee experience through data-driven solutions and human-centric leadership.
Overview
20
20
years of professional experience
8
8
Certification
Work History
Facility Maintenance, City Of Pickering
07.2024 - Current
- Aligned closely with executive teams to identify emerging employee concerns, crafting tailored talent management plans that resulted in a notable improvement in team morale alongside a measurable boost in operational efficiency by20%
- Orchestrated comprehensive onboarding and training initiatives for15 new hires, aligning skill sets with operational goals to enhance performance metrics by a measurable30%, enabling quicker integration into the team
- Evaluated team performance metrics and generated actionable insights that enhanced employee satisfaction levels, resulting in a notable15% increase in overall productivity across the workforce
- Crafted and executed comprehensive learning modules for new hires, achieving a remarkable30% reduction in onboarding time while enhancing integration into company culture and operational processes
- Launched a comprehensive employee onboarding program that streamlined processes, cutting onboarding time by25% while enhancing new hire performance metrics by an impressive30%, resulting in higher early productivity levels
HR Operations Manager
Dolphin Gaming
02.2013 - 03.2024
- Guided business leaders in navigating complex employee issues by introducing targeted policies that improved communication flow among10+ departments while maintaining compliance with regulatory standards throughout the organization
- Diagnosed and resolved intricate employee relations challenges, cultivating a collaborative workplace culture through strategic change management initiatives; executed10 distinct changes that boosted morale and productivity metrics by30%
- Crafted comprehensive, data-driven engagement strategies that elevated team satisfaction scores by20% while enhancing employee retention rates by25%, driven through consistent pulse checks and actionable insights
- Collaborated closely with talent acquisition teams to identify and bridge critical talent gaps, applying systematic assessment methods that resulted in a30% faster hiring process for essential roles across the organization
- Designed an ongoing mentorship initiative connecting seasoned leaders with junior staff focusing specifically on topics like emotional intelligence—yielding positive effects observed via three major departmental surveys conducted quarterly
- Formulated and executed comprehensive talent management strategies, achieving a25% boost in employee retention while enhancing role readiness through effective integration of Total Rewards programs and partnerships with Centers of Excellence
- Launched comprehensive Total Rewards initiatives aimed at bolstering both employee engagement levels and retention rates, culminating in a notable25% rise in the organization’s workforce satisfaction metrics
Owner/Manager
Top Tier Cleaners
05.2005 - 01.2023
- Created and executed comprehensive HR strategies for a15-employee organization, enhancing recruitment processes, onboarding efficiency, employee relations management, performance tracking systems and benefits administration; achieved a notable20% increase in employee retention
- Instituted regular talent assessments tied closely with strategic business goals achieving higher employee involvement levels, facilitating an impressive decrease in voluntary departures quantified at around ten individuals annually based solely on internal analysis methods
- Facilitated regular coaching sessions and performance reviews, promoting skill development across a team of15 employees, directly contributing to enhanced collaboration and accountability in alignment with organizational targets
- Streamlined operational processes and enhanced team workflows, achieving a20% reduction in overhead costs while accelerating service delivery times by25%, resulting in improved client satisfaction rates
- Directed employee relations for a15-person team, addressing conflicts and promoting an inclusive work environment that facilitated collaboration; achieved significant improvements in team morale as evidenced by positive feedback scores of95%
Education
BBA - Human Resources Management Diploma
Trillium College
Oshawa, Ontario01.2023
BBA - Small Business Management
George Brown
Toronto, Ontario01.2001
Skills
- Talent Management and Succession Planning
- Total Rewards
- Employee Relations and Conflict Resolution
- Learning & Development
- Diversity, Equity, and Inclusion (DEI)
- HR Strategy Alignment with Business Goals
- Data Analysis and Performance Metrics
- Change Management HR Systems & Tools
- Compensation and Benefits
- Succession Planning, Organizational Development
- Customer relations
- Verbal and written communication
Certification
- Joint Health and Safety Committee (JHSC) Certified
- WHMIS Certified
- First Aid & CPR Certified
- Workplace Harassment Prevention Certification
- AODA Compliance
- Diversity, Equity, and Inclusion (DEI) Certificate
- RG Code of Conduct and PlaySmart Certification
- AGCO Suspicious Activity Training
Timeline
Facility Maintenance, City Of Pickering
07.2024 - Current
HR Operations Manager
Dolphin Gaming
02.2013 - 03.2024
Owner/Manager
Top Tier Cleaners
05.2005 - 01.2023
BBA - Small Business Management
George Brown
- Joint Health and Safety Committee (JHSC) Certified
- WHMIS Certified
- First Aid & CPR Certified
- Workplace Harassment Prevention Certification
- AODA Compliance
- Diversity, Equity, and Inclusion (DEI) Certificate
- RG Code of Conduct and PlaySmart Certification
- AGCO Suspicious Activity Training
BBA - Human Resources Management Diploma
Trillium College
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