Amy Mitchell
Vancouver,BC
Summary
I am a responsible punctual person who people would describe as honest and hard-working. I am a friendly, outgoing and pleasant person who gets on well with others. I work well as part of a team as well as on my own initiative.
Overview
7
7
years of professional experience
Work History
Receptionist/Administrative Assistant
Chris Dikeakos Architects Inc
North Vancouver, British Columbia
09.2024 - 01.2025
- Greet and assist visitors, clients, and staff in a professional and friendly manner, ensuring a positive first impression of the organization.
- Answer and direct phone calls, take messages, and manage phone systems.
- Handle incoming and outgoing mail and packages, ensuring proper delivery and distribution.
- Schedule appointments, meetings, and conference room bookings for staff and management.
- Maintain office filing systems, both electronic and paper, ensuring information is easily accessible.
- Assist in preparing documents, presentations, and reports as needed.
- Support office management by coordinating supplies, maintaining inventory, and ordering office equipment.
- Manage office calendars and coordinate travel arrangements for team members.
- Perform basic bookkeeping tasks, such as managing invoices and processing payments.
- Assist in organizing events, meetings, and corporate activities.
- Provide general administrative support to various departments as required, ensuring smooth office operations.
Social Care Worker
New Beginnings Childcare and Residential Services
01.2021 - 06.2024
- Providing care and support for teenagers who often present with behaviours that challenge in a residential setting
- Promoting, safeguarding and protecting the welfare of each young person
- Establishing and maintaining positive and trusting relationships with the young people and staff
- Engaging in and supervising day to day care practices and to providing social, emotional, behavioural and psychological support
- Regular administration work including detailed reports, evaluations and minutes of meetings
- Communication through multiple means with professional in the medical and clinical and social field to and book appointments and arrange and attend meetings
- Filing and archiving sensitive information
- Adhering and promoting residential care policies, procedures and legislation
- Mentoring and supporting inexperienced and new staff members during probationary periods
Retail Assistant
Centra, Manor Street, Dublin
08.2019 - 09.2021
- Customer service, balancing till and dealing with large sums of money, stock control and maintaining shop standards.
Waitress
Church Bar and Restaurant, Dublin
05.2019 - 08.2019
- Customer service in a busy environment
- Promoting and representing the business in a positive friendly manner
- Delivery of food and drinks to customers, highlighting and offering daily specials to increase sales, maintaining restaurant standards, dealing and maintaining a cash float.
Waitress
Hilton Hotel, Charlemont, Dublin
05.2018 - 01.2019
- Customer service in a busy environment, delivery of food and drinks to the hotel guests, polishing and cleaning of glasses and cutlery, maintaining hotel standards, working behind the bar servings coffees and handling cash and credit/debit card payments.
House-keeping
Radisson Blu Hotel, Dublin Airport
10.2017 - 03.2018
- Preparing rooms for new guests within a tight turnaround frame Ensuring excellent standard of cleanliness
- Reporting any health and Safety concerns
- Attending to requests from guests including room service
- Following infection control procedures for linen and waste removal.
College Work Placement
Gheel Autism Services
01.2020
- Adhering to national and in-house policies and procedures such as New Directions model, Protection of Vulnerable Adults, Data Protection and confidentiality
- Accompanying the people who use the service on educational activities, helping identify what their needs are to ensure activities are in line with meeting their personal goals
- Engaging in 1:1 education session with a service user
- Attending team meetings, family meetings, developing and carrying out a group intervention for placement purposes.
Volunteer Special Needs Helper
Action for Young people
- Assisting in the care for adults and children with additional needs
- Accompanying groups on day trips, indoor and outdoor activities
- Assisting in the food preparation and clean up during and after meals.
Education
Bachelor of Arts in Professional Social Care Practice -
Carlow College
01.2021
Leaving Certificate -
St. Dominic’s College, Cabra
01.2018
Skills
- Time Management
- Attention to detail
- Positive and professional
- Strong Work Ethic
- Communication skills
- Documentation and reporting
- Report writing
- Data entry
- Filing systems
- Phone etiquette
- Verbal and written communication
- Multitasking and prioritization
- Appointment scheduling
References
Available on request.
Hobbies and Interests
Music, singing and learning new skills.
Personal Information
Date of Birth: 04/05/2000
Personal Qualities
I am a responsible punctual person who people would describe as honest and hard-working. I am a friendly, outgoing and pleasant person who gets on well with others. I work well as part of a team as well as on my own initiative.
Training
- Social care: Fire Safety
- Health & Safety
- TCI training (Trauma Informed Care)
- First Aid
- Self-Harm Child Protection training
- Pro
- Hospitality: Lone Working & Violence at Work Awareness
- Norovirus Awareness
- Allergens & Food Intolerance training
Timeline
Receptionist/Administrative Assistant
Chris Dikeakos Architects Inc
09.2024 - 01.2025
Social Care Worker
New Beginnings Childcare and Residential Services
01.2021 - 06.2024
College Work Placement
Gheel Autism Services
01.2020
Retail Assistant
Centra, Manor Street, Dublin
08.2019 - 09.2021
Waitress
Church Bar and Restaurant, Dublin
05.2019 - 08.2019
Waitress
Hilton Hotel, Charlemont, Dublin
05.2018 - 01.2019
House-keeping
Radisson Blu Hotel, Dublin Airport
10.2017 - 03.2018
Volunteer Special Needs Helper
Action for Young people
Bachelor of Arts in Professional Social Care Practice -
Carlow College
Leaving Certificate -
St. Dominic’s College, Cabra