Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Amy Milczek-Beckles

Toronto,Canada

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Sales Associate / PT Supervisor

JD Sports
Vaughan, ON
06.2023 - Current
  • Supervised a team of retail associates, ensuring high-quality customer service, and operational efficiency.
  • Prepared and presented reports on team performance, challenges, and achievements to senior management.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Assessed customer product needs and interests to best recommend suitable items.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.

Receptionist – Temp

Edenshaw Developments Limited
Mississauga, ON
03.2022 - 12.2022
  • Assisted with administrative tasks such as data entry into company databases.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Prepared documents such as reports, memos, letters, and contracts using Microsoft Office Suite applications.
  • Answered incoming phone calls and routed them to the appropriate parties throughout the office.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Responded promptly to emails from customers and other departments within the organization.

Shoe Sales Associate

Footlocker
07.2021 - 01.2022
  • Handled the tasks of assisting customers by identifying and meeting their requirements
  • Performed responsibilities of providing excellent customers service by attending to their needs
  • Handled responsibilities of receiving incoming inventory items and organizing them according to size and type
  • Performed the tasks of assisting with setting up of sales floor display
  • Performed other essential tasks as required

Crew Member /Customer Service Cashier

Mc Donald’s
Etobicoke
05.2017 - 10.2019
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Provided excellent customer service by greeting customers, taking orders, and answering questions.
  • Operated cash registers to process payments for goods and services.
  • Maintained cleanliness of the checkout area by sweeping floors and emptying trash cans.
  • Followed all health department guidelines for safe food handling practices.
  • Served orders to customers at windows, counters and tables.

Junior Lead Camp Counselor

Toronto Community Housing (TCHC)
Etobicoke, ON
06.2015 - 11.2017

  • Planned, organized, facilitated, and promoted diverse recreational programs.
  • Conducted pre-camp orientation sessions for new campers and parents
  • Designed and implemented engaging camp programs aligning with organizational goals and camper interests.
  • Maintained accurate records including daily attendance logs, incident reports, and medical forms.
  • Facilitated daily activities, ensuring a safe, inclusive, and fun environment for campers of diverse backgrounds.
  • Documented camp activities and progress of campers for administrative records and communication with parents.

Education

Diploma - Child and Youth Care

Sheridan College - Hazel McCallion Campus
Mississauga, ON
06-2021

West Humber C.I
Toronto, ON
06-2018

Skills

  • Excellent customer service skills, focusing on providing outstanding quality of service
  • Experience working in various professional settings: public, private, and community services
  • Profoundly skilled in achieving the company's goals and objectives, focusing on policy and legislation
  • Familiar with the importance of company privacy, ethics, security, and confidentiality
  • Satisfactory computer and data entry experience: Microsoft Office applications (Excel, PowerPoint, Outlook), JavaScript, Adobe PDF, MS Teams, and Zoom

References

References Available Upon Request

Languages

Fluent in American Sign Language (ASL)

Timeline

Sales Associate / PT Supervisor

JD Sports
06.2023 - Current

Receptionist – Temp

Edenshaw Developments Limited
03.2022 - 12.2022

Shoe Sales Associate

Footlocker
07.2021 - 01.2022

Crew Member /Customer Service Cashier

Mc Donald’s
05.2017 - 10.2019

Junior Lead Camp Counselor

Toronto Community Housing (TCHC)
06.2015 - 11.2017

Diploma - Child and Youth Care

Sheridan College - Hazel McCallion Campus

West Humber C.I

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Amy Milczek-Beckles