Amy McGrath
Barrie
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
19
19
years of professional experience
Work History
Personal Assistant
Effie’s Holistic Healing & Massage
01.2019 - 01.2025
- Data entry, customer service, Microsoft 365 (Office), scheduling appointments, opening and responding to mail, email and faxes, answer phones and returning calls, document management, filing, dealing with customer issues as they arise, ordering office equipment and supplies, maintaining inventory, handling cash, debit and credit card payments, running errands, laundering robes and towels
Supervisor
Canada Post
01.2017 - 01.2019
- Data entry, working with SAP/ERP, SharePoint, payroll, managing paid leave, leave without pay, sick leave, overtime payments, as well as other leave payments and attendance, Microsoft 365 (Office), Outlook, WSIB, STD and LTD management, maintaining depot budget, inventory, quality inspections, Six Sigma, training new employees, dispatching, route measurement and building, supervising Letter Carriers and Inside Depot Support, customer service, answering and returning calls, emails and faxes, filing, ordering office supplies, document management, maintaining office inventory, Neighbourhood Mail (flyers) management, on street verification audits, safety audits and Neighbourhood Mail audits
- Supervising Plant Operations, coach, train, and reward employees to advance and achieve department objectives, conducting disciplinary interviews, collaboration, team building exercises, customer complaints, confidentiality, weekly safety meetings and staffing
Letter Carrier
Canada Post
05.2006 - 01.2017
- Sorting and delivering mail and parcels, customer service, driving, data entry, registration, balancing books, collection of cash and cheques, invoicing, requisitions, bank transactions, filing, training new employees, customer complaints, confidentiality, Decentralized Redirection Service and Return to Sender, induction of packets, parcels and Neighbourhood Mail (flyers), distribution of NM to Letter Carriers
Education
Workplace Mental Health Leadership Certificate -
Queen’s University
Kingston, ON06.2017
Legal Assistant Certificate -
International Career School of Canada
Vancouver, BC11.2000
Grade 12 Diploma -
Lakefield District Secondary School
Lakefield, ON06.1994
Skills
- Time management
- Training and mentoring
- Multitasking and organization
- Customer service
- Staff management
- Strong work ethic
- Strong communication skills
- Detail-oriented mindset
- Processes and procedures
- Operations management
- Advanced interpersonal skills
- Goal oriented
Timeline
Personal Assistant
Effie’s Holistic Healing & Massage
01.2019 - 01.2025
Supervisor
Canada Post
01.2017 - 01.2019
Letter Carrier
Canada Post
05.2006 - 01.2017
Grade 12 Diploma -
Lakefield District Secondary School
Workplace Mental Health Leadership Certificate -
Queen’s University
Legal Assistant Certificate -
International Career School of Canada
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