Amy McGarrigle
Nanaimo
Summary
Driven to excel, I launched Departure Dark Chocolate, growing sales by 25% annually through innovative recipes and marketing. At Huckleberry Baby Shop, I elevated customer service, blending empathy with technical prowess in inventory management. My journey showcases a fusion of creativity, adaptability, and a knack for fostering team collaboration and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Founder/Owner/Chocolatier
Departure Dark Chocolate
01.2016 - Current
- Envisioned and launched my business that grew in sales by 25% every year.
- Created exclusive chocolate bar recipes, branding, marketing and product display.
- Balanced chocolate production with attending busy, large scale markets.
- Developed social media pages for advertising.
Customer Care Specialist
Huckleberry Baby Shop
04.2012 - 12.2023
- Utilized active and empathic listening to deliver superior customer service.
- Mastered Payd system to manage inventory and cashier sales.
- Web based (internet) research for website maintenance.
- Promoted to store management and successfully trained 5 new employees.
- Oversaw day to day operations including opening and closing procedures, processing returns and overall customer satisfaction.
- Created dynamic displays.
Chocolatier
Be Raw Chocolate
03.2015 - 11.2015
- Responsible for high volume chocolate production that required exceptional time management and close collaboration with team members.
Customer Service Specialist
University of Victoria Bookstore
04.2007 - 11.2009
- Maintained online catalog for Uvic's general books using Bowker Books in Print.
- Managed inventory and stock control on MBS.
- Assisted customers in a fast paced, multi faceted store.
- Resolved phone calls and processed special orders.
- Created weekly book displays.
Customer Service Representative
Crown Publications Inc
06.2006 - 03.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided government legislation for clients, resolved issues over the phone.
- Managed subscriptions and orders for a large client base using Microsoft Foxpro.
- Mastered Accpac system for order entry, inventory and sales.
Customer Service Specialist
Crown Publications Bookstore
03.2004 - 06.2006
- Used extensive knowledge of trade books, nautical charts and government publications to troubleshoot customer's needs.
- Managed Bookmanager POS and inventory management and accurate cashier sales.
- Created book and merchandise displays.
- Responsible for cash reconciliation and opening and closing of the store.
Customer Service Manager
Bolen Books
02.1996 - 03.2004
- Operated Bookmanager Retail System for high volume sales, inventory management, processing returns and customer accounts.
- Created book displays, shelving and re-stocking
- Utilized active listening skills to help customers as Children's Literature Coordinator Responsible for inventory control & keeping shelves stocked & tidy..
- Responsible for all special orders.
- Appointed job of packaging and shipping of all book orders.
Education
Bachelor of Arts - English, History, Psychology
Vancouver Island University
Nanaimo, BCPersonal Development Training
Landmark Education
VictoriaDiploma of Esthiology
Paul Da Costa Institute
VictoriaSkills
- Computer proficiency: Microsoft Word, Linux, POS systems, Spreadsheets
- Data entry proficiency
- Inventory management
- Opening and closing
- Time management
- Multitasking
- Merchandising and display creation
- Problem Resolution
- Team collaboration
- Effective oral and written communication
- Adaptability
- Conflict Resolution
- Empathy
- Patience
- Active listening
- Reliable and punctual
Volunteer Experience
Nanaimo District Secondary School - Library Assistant
September 2024 - present
- Organized and shelved books
Board of Nanaimo Downtown Farmer's Market Society - Director
2015 - 2017
- Attended monthly meetings & negotiated within different situations
- Took on the role of entertainment manager. Organized & managed 15 musicians & worked them into the market schedule. Maintained contracts for each musician
Birth and Postpartum doula
2009/2012 - 2013
- Worked closely with families for them to have a positive childbirth & postpartum experience
Timeline
Founder/Owner/Chocolatier
Departure Dark Chocolate
01.2016 - Current
Chocolatier
Be Raw Chocolate
03.2015 - 11.2015
Customer Care Specialist
Huckleberry Baby Shop
04.2012 - 12.2023
Customer Service Specialist
University of Victoria Bookstore
04.2007 - 11.2009
Customer Service Representative
Crown Publications Inc
06.2006 - 03.2008
Customer Service Specialist
Crown Publications Bookstore
03.2004 - 06.2006
Customer Service Manager
Bolen Books
02.1996 - 03.2004
Bachelor of Arts - English, History, Psychology
Vancouver Island University
Personal Development Training
Landmark Education
Diploma of Esthiology
Paul Da Costa Institute
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