Amy Matsuo
Summary
Knowledgeable retail professional with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
6
6
years of professional experience
Work History
Team Lead
Roots
05.2024 - Current
- Worked as a Sales Associate for two months, fulfilling cashier, sales, and cleaning responsibilities before becoming a Team Lead.
- Coach team members in approaches necessary to complete job tasks and to maintain impeccable customer service.
- Demonstrate leadership by effectively managing the team when acting as Manager on Duty.
- Demonstrate a positive, engaging, and friendly manner in interactions with colleagues and customers to develop positive relationships.
Fashion Associate
RW&Co.
04.2023 - 08.2023
- Worked as a Fashion Associate which included cashier, sales, replenishment, and cleaning responsibilities
- Provided exceptional customer service, greeting and assisting customers with sizing, creating outfits, and finding/selecting specific items
- Picked and packed online orders with accuracy and efficiency
Peer Tutor
The Writing and Communication Centre
09.2022 - 04.2023
- Worked as a Peer Tutor one-on-one with university students to advise them on their communication assignments
- Collaborated with course instructors to determine how to best support the class with assignments specific to their course
- Attended weekly professional development meetings
Cashier
Herrle's Country Farm Market
06.2019 - 08.2022
- Worked as a cashier, responding to customer needs and accurately completing transactions
- Worked in the produce department preparing and stocking produce
- Was responsible for ensuring that a high quality of product was shelved, that displays were full and attractively arranged, and for providing excellent customer service
Education
Bachelor of Arts - French Teaching Specialization
University of Waterloo
Waterloo, Ontario04-2025
Skills
- Attention to detail
- Customer focus
- Relationship building
- Coaching and mentoring
- Teamwork and Leadership
- Work ethic and integrity
- Friendly, positive attitude
- Time management
Awards and Activities
2023 Study Term in Paris, France at Université Sorbonne Nouvelle
2023 International Writing Centers Association Collaborative Conference (attended as a presenter)
2022 Conrad Grebel Student Life Award
2021 Margaret Elizabeth Keith Scholarship for the Study of the Humanities
2021 University of Waterloo President's Scholarship of Distinction
2021 Commitment to Extended French Award
2021 Edna Haviland Award for Excellence in Chemistry
2021 Lieutenant Governor's Community Volunteer Award
2021 OSSTF Teaching Promise Award
2021 Principal's Prize for Excellence in the Graduating Year
2021 The English Award
2021 The Family Studies Excellence Award
2015-2021 Honour roll
2018-2020 Safe Caring Inclusive Schools group at FHCI
Timeline
Team Lead
Roots
05.2024 - Current
Fashion Associate
RW&Co.
04.2023 - 08.2023
Peer Tutor
The Writing and Communication Centre
09.2022 - 04.2023
Cashier
Herrle's Country Farm Market
06.2019 - 08.2022
Bachelor of Arts - French Teaching Specialization
University of Waterloo
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