Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Martineau

Garden River

Summary

Highly organized Front Desk Coordinator with excellent clerical abilities and friendly demeanor. Superior computer skills and workplace focus. Time management skills are very good and I am prepared to bring 16years of relevant experience to your team. I am a very dedicated individual that takes great pride and responsibility in her work.

With many years of experience I am able to offer friendly, solution-oriented problem-solving and organizational skills. Cultivating office community of professionalism and functionality.

Overview

24
24
years of professional experience

Work History

Front Desk Coordinator

Northern Vision Care
10.2012 - Current
  • Scheduled future appointments daily to help maintain patient's health and well being of their vision health
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
  • Trained all staff on front desk procedures and policies for over 10 years.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.

Hair Salon Owner

Pinecombs
04.2000 - 05.2018
  • Schedule approximately 50 patients appointments daily and rearranged individual time slots to meet demand.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Organized sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.

Front Desk Receptionist

Group Health Centre
03.2007 - 03.2013
  • Greeted and booked 60+ patients daily at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed data entry and filing to keep records updated for easy retrieval.

Education

Microsoft Office & Medical Terminology

Ontario Business College
Sault Ste. Marie, ON

Hairstylist

Sault College of Applied Arts And Technology
Sault Ste. Marie, ON

High School Diploma -

Central Algoma Secondary School
Desbarats, ON

Skills

  • Front Desk Management
  • Proficiency in Microsoft Office
  • 50 word per minute typing skills
  • Problem-Solving Skills
  • Detailed Data Entry skills
  • Excellent customer service
  • Dedicated and strong working skills

Languages

English
Native or Bilingual

Timeline

Front Desk Coordinator

Northern Vision Care
10.2012 - Current

Front Desk Receptionist

Group Health Centre
03.2007 - 03.2013

Hair Salon Owner

Pinecombs
04.2000 - 05.2018

Microsoft Office & Medical Terminology

Ontario Business College

Hairstylist

Sault College of Applied Arts And Technology

High School Diploma -

Central Algoma Secondary School

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Amy Martineau