Amy Mangiardi

• Assisted with filing, answering phones, booked patient appointments, handled mail, arranged specialist appointments, managed patient and family concerns, designed signage for patient directory
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Maintained energy and enthusiasm in fast-paced environment.

• In Training: Hockey Opportunity Camp, South
• River Ontario
• Extensive training in leadership skills and in activity co-ordination
• Responsible for leading groups of campers in daily activities and supervising groups at meal times and bedtime
• Worked with children of varying age, interest, skill and developmental levels.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
• Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
• Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
• Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
• Provided clear instruction to activity and program participants to deliver fun and safety.

• Hockey Opportunity Camp, South River,
• Responsible for leading groups of campers in daily activities and supervising groups at all hours of the day

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Directed Patients throughout the hospital, Transported Patients
• Monitored hospital unit capacity
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Served customers and followed outlined steps of service.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Earned a position at Trillium Health Partners as a Epic Trainer

Position ended due to the Covid-19 Pandemic

• Greeted customers and helped with product questions, selections and purchases.
• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Used POS system to process sales, returns, online orders and gift card activations.
• Issued receipts and processed refunds, credits or exchanges.