Amy Mambo
Port Coquitlam,British Columbia
Summary
I am a professional with a passion for many things including customer/client service, relationship management, communications and technology. My objective is to apply the knowledge I have acquired through my education and my work experience to grow my career. Orderly Total Loss Adjuster educates members and providers about protocols and benefits. Strengths include updating claim statuses, interviewing claimants, collecting evidence and negotiating final settlements for claims. Outstanding organizational, interpersonal and time management abilities.
Overview
11
11
years of professional experience
Work History
Total Loss Adjuster
Intact Insurance
03.2023 - Current
- Review claim coverage and details
- Setup, review and process total loss auto claims settlements
- Discuss valuations and additional reviews
- Discuss auto policy coverage based on policy and loss
- Engage in emails, phone calls and app related communication with insured, brokers, appraisers as needed
- Negotiate settlements and address any concerns accordingly
- Create reserves based on company process and loss amount
- Process payments to settle losses
- Submit branding requests
- Process car fax lien searches
- Efficiently address emails, phone calls and claim follow ups within a timely manner.
Claims Adjuster
Intact Insurance
10.2022 - 03.2023
- Insured first point of contact
- Created claims for personal and commercial auto policies
- Took insured/driver statement
- Confirmed Coverages based on policy and loss according to SPF1
- Coordinated towing, shop assignments and repairs as approved
- Maintained communication with insured, repairs shops, rental companies and all other parties involved till closing via phone queue, email and apps
- Efficiently followed up to ensure timely processing of claim and organized desk management
- Made payments to all parties as required and approved.
Customer Service Representative
Intact Insurance
02.2022 - 10.2022
- Served as assistant to auto claims adjuster
- Provided customer service to all parties involved in claims process
- Created claims and took statements and set follow up for adjuster as needed
- Efficiently addressed concerns to ensure call resolution as possible
- Assisted adjusters with additional follow ups to help improve claims process.
Funding Analyst
Rifco National Auto Finance
02.2017 - 06.2019
- Reviewed and processed funding documents required for auto loans processing
- Maintained contact with dealers and credit officers to ensure timely processing
- Addressed additional customer service concerns
- Performed dealer visits to maintain dealer relationships
- Assisted with additional side by side training for new hires.
Process Coordinator
Capital One
01.2013 - 02.2015
- Coordinated new hire setup for mortgage loan officers including access and equipment
- Setup training academies to ensure training is conducted accordingly
- Maintained communication with process manager, Human Resource, vendors, IT and business analysts to help improve new hire technical and business processes
- Tracked attrition to ensure adequate staffing
- Reviewed access privileges with risk management to report correct access based on roles.
Education
College diploma - Business Administration
Red Deer College
Red Deer, AB06.2021
High school diploma or GED -
Gateway High School
Harare, Zimbabwe12.2013
Skills
- Risk Management
- Negotiation
- Customer service
- Customer support
- Insurance claims
- Multi-line phone systems
- Email marketing
- IT support
- Microsoft suite
- Process improvement
Highest Education
Secondary School
Personal Information
Total Experience: 10
Languages
English
Native or Bilingual
Timeline
Total Loss Adjuster
Intact Insurance
03.2023 - Current
Claims Adjuster
Intact Insurance
10.2022 - 03.2023
Customer Service Representative
Intact Insurance
02.2022 - 10.2022
Funding Analyst
Rifco National Auto Finance
02.2017 - 06.2019
Process Coordinator
Capital One
01.2013 - 02.2015
College diploma - Business Administration
Red Deer College
High school diploma or GED -
Gateway High School
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