Kruti Boricha
Mississauga,ON
Summary
Motivated and results-driven Customer Service Representative with over 5 years of experience in delivering exceptional service across diverse industries. Adept at handling customer inquiries, resolving complaints, and ensuring positive customer experiences. Skilled in active listening, problem-solving, and communication, with a strong ability to manage both high-volume calls and in-person interactions. Passionate about fostering long-term customer relationships and consistently exceeding expectations. Proficient in CRM systems, call center operations, and multitasking in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Branch Operations Manager
Fastenal Company
Woodbridge, Ontario
06.2023 - Current
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Strengthened operational efficiencies and traceability by developing organizational filing systems for billing, receiving and delivery records and reports.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels of cash, supplies, and other resources.
- Organized daily workflow to maximize efficiency and productivity.
Cosmetics Sales Representative
Shopper Drug Mart
Kitchener, Ontario
11.2021 - 07.2022
- Customer Consultation: Conduct personalized consultations with clients to determine their skincare and makeup needs, resulting in a 30% increase in repeat customers due to exceptional service.
- Product Expertise: Demonstrate expert knowledge of a wide range of cosmetic products, including skincare, makeup, and fragrances, effectively educating customers about ingredients, application techniques, and product benefits.
- Sales Achievement: Consistently exceed monthly sales targets by 20%, contributing to the store’s overall success through proactive product recommendations, and upselling.
- Visual Merchandising: Assist with store displays and promotions, ensuring the presentation of products is visually appealing and aligned with brand guidelines to attract more foot traffic.
- Customer Relationship Building: Foster long-term relationships with customers, providing follow-up consultations, and maintaining detailed records of client preferences.
- Inventory Management: Monitor stock levels, and work with management to reorder high-demand products, ensuring the availability of top-selling items while minimizing overstock and waste.
- Team Collaboration: Collaborate with other team members to host in-store events, product launches, and seasonal promotions, creating a positive, energetic shopping experience.
- Retail Technology: Utilize point-of-sale (POS) systems, customer management software, and mobile apps to process sales, track customer preferences, and manage inventory efficiently.
- Customer Relationship Management (CRM)
- Product Knowledge & Demonstrations
- Upselling & Cross-Selling
- Sales Goal Achievement
- Visual Merchandising
- Inventory Management
- Retail Technology & POS Systems
- Team Collaboration & Event Coordination
Education
PGDM - Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None01-2021
MBA - Marketing Management
Pune University
Pune, Maharashtra08-2015
B.E. Computers - Computer Engineering
C.K.Pithawala College of Engineering
Surat, Gujarat06-2011
Skills
- Opening and closing procedures
- Safety protocol
- Cash shipment management
- Staff supervision
- Compliance reporting
- Customer and vendor relationship
- Business development
- Customer relationships
- Training and development
Timeline
Branch Operations Manager
Fastenal Company
06.2023 - Current
Cosmetics Sales Representative
Shopper Drug Mart
11.2021 - 07.2022
PGDM - Strategic Global Business Management
Conestoga College Institute of Technology And Advanced Learning
MBA - Marketing Management
Pune University
B.E. Computers - Computer Engineering
C.K.Pithawala College of Engineering
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