Amy Ma
Toronto,ON
Summary
Motivated Service Worker with exceptional social skills, communication abilities, and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
Work History
Barista
Bloor Court Cafe
04.2022 - 08.2022
- Created wide variety of hot and cold drinks and sandwiches in average shifts with consistently positive customer satisfaction.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Carefully listened to customer requests and operated espresso machine to create personalized, delicious beverages.
Server
Axia Restaurant
09.2021 - 07.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Barista
Aphrodite's Organic Cafe & Pie Shop
08.2018 - 08.2020
- Successfully operated espresso machine to create personalized drinks to customer satisfaction.
- Efficiently filled and completed orders during peak hours, prioritizing duties to maintain order.
- Effectively calculated sales at the end of the day and managed accounting details.
Kitchen Supervisor
Seedlings
09.2017 - 04.2018
- Prepared food items consistently and in compliance with recipes, portioning, cooking, and waste control guidelines.
- Used organic produce from local farmers to support sustainable and affordable vegan food on campus.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Trained and supervised volunteers to follow food safety guidelines and to maintain sanitary kitchen.
Counter staff, baker
Coffee Time
05.2014 - 05.2015
- Attended to customers with enthusiastic and welcoming attitude.
- Baked gluten-free, vegan, and alternative diet treats based on customers' needs.
- Performed quickly and efficiently to complete orders in timely manner.
- Complied with health and safety codes to protect staff and customers.
Education
Bachelor of Arts - International Relations
University of British Columbia
Vancouver, BCSkills
- Exceptional customer service
- Attention to detail
- Excellent interpersonal skills
- Leadership and teamwork
- Safe food handling
- Food assembly
- Conflict resolution
- Quality control
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Affiliations
Promotions and Outreach Director, UBC Sprouts: Sustainable Food Co-op (2017-2020), Mental Health Network UBC (2017-2020)
Timeline
Barista
Bloor Court Cafe
04.2022 - 08.2022
Server
Axia Restaurant
09.2021 - 07.2022
Barista
Aphrodite's Organic Cafe & Pie Shop
08.2018 - 08.2020
Kitchen Supervisor
Seedlings
09.2017 - 04.2018
Counter staff, baker
Coffee Time
05.2014 - 05.2015
Bachelor of Arts - International Relations
University of British Columbia
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