Amy-Lynn Lucie Raymond
North Bay,ON
Summary
Dedicated, trauma-informed, culturally competent, client care professional with over ten years of experience supporting individuals facing homelessness, mental health challenges, substance use, and addictions. Strong track record of providing high-quality counseling, therapy, and support and building strong client relationships. Proven ability to assess eligibility, develop and implement individualized care plans, and collaborate with community partners to ensure sustainable outcomes. Committed to equity, cultural safety, and client-centered approaches that promote dignity and self-determination.
Overview
12
12
years of professional experience
Work History
Night Client Care Worker
Suswin Village Transitional House
01.2024 - Current
- Delivered trauma-informed and culturally competent front-line services to Indigenous residents in transitional housing,
- Assisted clients with their substance use, mental health, and addictions needs using a harm reduction and peer support approach, considering their unique circumstances strengths, and challenges.
- Liaised with North Bay Indigenous Friendship Center's services and supports and facilitated access to external agencies to connect residents with housing, health, and social services to enhance client recovery journey.
- Provided emotional support to clients during difficult times, fostering a sense of trust and rapport.
- Documented client interactions and progress in alignment with organizational privacy and confidentiality standards using EMHWARE system.
- Onboarded new staff, and mentored junior staff on best practices for client engagement and support strategies.
Makerspace Partner | Member | Project Coordinator | Visioning Facilitator
ART FIX Nipissing
01.2018 - Current
- Coordinated an inter-generational community mural project by collaborating with over 60 artists with lived experience of mental health, substance use, and addictions.
- Facilitated workshops, visioning and training sessions, and weekly open studio drop-ins for artists with lived experience of mental health and susbtance use to promote artistic skills and increase belonging and social support within the community.
- In 2025, Art Fix of Nipissing partnered with Near Near Media Lab to pilot an inclusive and accessible Makerspace in downtown North Bay. Identified the project's vision and values, identified needs and priorities, and collaborated on creative solutions.
Community Liaison
Gathering Place
05.2023 - 10.2023
- Coordinated a low-barrier, food hamper program and delivery service to reduce community's food waste, and increase food security for over 500 community members.
- Fostered community relationships to enhance program participation and engagement.
- Maintained accurate and up to date records of all program-related activities.
Homeless Shelter Shift Lead
Gathering Place
01.2023 - 04.2023
- Provided housing-focused case management, crisis intervention, care coordination, and advocacy for up to 50 participants.
- Conducted eligibility assessments and assisted clients with housing applications, referrals, and follow-ups.
- Mentored staff, volunteers, and placement students in trauma-informed and harm reduction approaches.
- Supported operational and safety protocols in a high-demand shelter environment.
- Mentored staff, students, and volunteers on trauma-informed, culturally competent, and harm reduction practices.
- Collaborated with health care professionals, community organizations, and external agencies to meet service user's needs.
Sexual Violence Prevention and Education Coordinator
Nipissing University
08.2017 - 08.2018
- Provided culturally competent intake, crisis intervention, assessment, care planning, and service coordination to students and staff who experienced sexualized violence.
- Demonstrated ability to advocate for student's needs; increased student support by 600%; recognized by Maclean's magazine for being #1 in student satisfaction.
- Shared knowledge on best practices in responding to sexual violence.
- Coordinated curriculum development to enhance educational offerings and support student engagement.
- Provided leadership and mentorship to Sexual Violence Prevention and Education Outreach Team.
- Coordinated, implemented, and evaluated annual program work plan including campus-wide prevention and education opportunities for students and staff.
- Provided monthly and annual activity reports.
- Plan and coordinate onsite and off-site meetings, liaised with both internal and external partners for special events.
- Streamlined communication processes between departments to improve collaboration and student support.
- Documented student support visits, as well as internal and external requests, upholding strict privacy and confidentiality standards
Feminist Counselor | Public Education Coordinator | Special Research Project Coordinator
Amelia Rising Sexual Assault Centre
01.2015 - 12.2017
- Provided over 800 hours of feminist, trauma-informed, culturally competent, individual and group counseling, therapy and social support.
- Conducted assessments to identify client needs and develop personalized care plans.
- Led outreach initiatives to raise awareness about the prevalence of sexual assault within the community.
- Provided support and advocacy to clients navigating the criminal justice system; accompanied clients to police station and court proceedings.
- Developed strategic collaborative partnerships with community partners, including Big Medicine Studio, North Bay City Hall, and the North Bay Police Service.
- Facilitated education and prevention workshops on topics including harm reduction, recovery oriented coping skills, and healthy relationships.
- Represented the organization at community events.
Mental Health Peer Support Navigator
North Bay Regional Health Centre
01.2014 - 12.2014
- Provided in person peer support, as well as referrals to community services and supports and to persons with lived experiences of mental health and addictions accessing the North Bay Regional Health Centre emergency department.
- Facilitated patient navigation through healthcare systems to enhance access and coordination of services.
Mental Health Peer Support Worker
Northern Initiative for Social Action
01.2014 - 12.2014
- Provided telephone peer support and brief crisis intervention, as well as community referrals to services and support to persons with lived experiences of mental health and addictions accessing the Regional Warm Line.
- Provided emotional support to individuals navigating mental health challenges.
- Facilitated group discussions to promote peer connection and understanding.
- Maintained accurate records of client interactions, ensuring privacy and confidentiality and adherence to agency policies.
Education
Bachelor of Social Work -
Dalhousie University
08-2025
Interdisciplinary Certificate - Sexuality Studies
York University
01.2011
Bachelor of Psychology -
Dalhousie University
01.2006
Skills
- Assessment
- Care Planning
- Interdisciplinary Collaboration
- Documentation
- Cultural Competency
- Liaison
- Knowledge Sharing
- Representation
- Project Work
- Record Keeping
- Reporting
- Privacy and Confidentiality
- Case management
- Service coordination
- Community resources
- Trauma-informed practices
- Harm reduction practices
- Strong communication skills
- Crisis intervention skills
- Program coordination
- Data management
- Advocacy
- Data entry
- Conflict resolution
- De-escalation techniques
Community Experience
- Working Group Member, Near North Makerspace, 01/01/25 - 12/31/25
- Lived Experience Advisor, National Indigenous Homelessness Path Working Group, 01/01/24 - 12/31/24
- Volunteer, The Gathering Place, 01/01/22 - 12/31/22
- Director, Victoria Sexual Assault Centre, 01/01/20 - 12/31/21
- Co-Chair, Domestic Violence Community Coordinating Committee, 01/01/17 - 12/31/18
- Committee Member, North Bay Positive Spaces Project, 01/01/17 - 12/31/18
Professional Development
- Lateral Kindness Training, First Nations Training Institute, 12/26/2025
- Introduction to Cultivating Safe Spaces, Naqsmist Storytellers Inc. 12/31/2025
- Trauma-informed Care: Building a Culture of Strength, Crisis and Trauma Institute, 05/24/25
- Indigenous Cultural Competency and Trauma-Informed Training, Glendon Continuing Education, 05/30/25
- Kanawaytowin Facilitator Training, Ontario Federation of Indigenous Friendship Centres, 12/31/24
- Applied Suicide Intervention Skills Training, Livingworks ASIST, 12/31/24
- National Conference on Ending Homelessness, Canadian Alliance to End Homelessness, 12/31/23
- Naloxone Training, North Bay & Parry Sound District Health Unit, 12/31/23
- Standard First Aid Training & CPR, Heart Zap, 12/31/22
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Limited Working
Timeline
Night Client Care Worker
Suswin Village Transitional House
01.2024 - Current
Community Liaison
Gathering Place
05.2023 - 10.2023
Homeless Shelter Shift Lead
Gathering Place
01.2023 - 04.2023
Makerspace Partner | Member | Project Coordinator | Visioning Facilitator
ART FIX Nipissing
01.2018 - Current
Sexual Violence Prevention and Education Coordinator
Nipissing University
08.2017 - 08.2018
Feminist Counselor | Public Education Coordinator | Special Research Project Coordinator
Amelia Rising Sexual Assault Centre
01.2015 - 12.2017
Mental Health Peer Support Navigator
North Bay Regional Health Centre
01.2014 - 12.2014
Mental Health Peer Support Worker
Northern Initiative for Social Action
01.2014 - 12.2014
Interdisciplinary Certificate - Sexuality Studies
York University
Bachelor of Psychology -
Dalhousie University
Bachelor of Social Work -
Dalhousie University