AMY LOUISE EVANS
Squamish
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning, with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
13
13
years of professional experience
Work History
Manager of Housekeeping
Mountainside Lodge
09.2022 - Current
- Promoted to Manager of Housekeeping from Front Desk Agent
- Supervise the housekeeping staff
- Prepare weekly schedules
- Set daily deadlines for cleaning rooms and ensure readiness for check-in per company standards
- Manage inventory purchases, including replacement items, linens, and cleaning supplies
- Conduct monthly inventory inspections
- Hold weekly team meetings to discuss any issues
- Handle bi-weekly payroll processing, monitor vacation and sick leave, and ensure timely and accurate employee payments
- I maintain a full housekeeping team by interviewing, hiring, and training new staff members
- Utilize Teams, Microsoft Excel, and Opera Cloud for daily operations
- Cleaning rooms, Keeping public areas clean and tidy, Adhering to COVID-19 rules
Housekeeper
Embarc Whistler
08.2020 - 09.2022
- Creating content for social media networks
- Mailing eblast promoting sales and new products
- Assisting customers ensuring they received the best experience in store
- Opening/closing the store, cashing up the till and taking care of banking
Sales and Marketing Manager
Open Country OC2
01.2020 - 08.2020
Facilities Coordinator
Pareto-FM (Acxiom)
01.2018 - 01.2020
- Joined as Assistant Office Manager promoted to this role within a year
- Ensure all contracts are compliant with EU Law
- Requesting and ensuring all documents are returned correctly
- Creating contracts
- Keeping good relationships with contractors
- Keeping track of all contract extensions
- Sharing articles on the company website
- Managing the Social media accounts
Casino Cage Cashier/Croupier
London Clubs Casino's
01.2012 - 01.2015
- Croupier - Casino Dealer
- American Roulette, Blackjack and 3 card poker, maintaining correct gaming procedures
- Provide visitors and members with the highest level of customer service
- Ensuring all transactions are announced clearly, audibly and correctly
- Maintain high level of awareness of security, anti money laundering and social responsibility requirements
- Notify management of any possible breaches of the Gaming Act
- Promoted to Cage Cashier
- Responsible for financial transactions ensuring correct payouts
- Keeping a balance of credits and debits using appropriate recording documents
- Awareness of potential money laundering and reporting suspicious activity
Education
A2 - Communication Studies, Health and Social Care, Media Studies
Havering Sixth form College
01.2009
GCSE - English Language, English Literature, Maths, Science, IT, Media studies, Geography, Religious Studies, French
St Edwards CofE School
01.2007
Skills
- First Aid and Fire Warden trained
- Qualified Casino Dealer of Roulette
- Qualified Casino Dealer of Black Jack
- Qualified Casino Dealer of 3 card poker
- Trained Casino Cashier
- Trained on Opera/Opera Cloud system
- Work well under pressure
- Scheduling and planning
- Training and mentoring
- Guest relations
Accomplishments
- Promotions within Roles.
- Received awards for outstanding contributions.
- Over ten years of experience in customer-facing positions in upscale casinos and retail establishments.
- Honed ability to interact with and assist a wide range of individuals from diverse backgrounds.
- Consistently sought methods to enhance business operations.
Phone
CA, (1) 604 967 37093
Futuregoals
Continue to excel in providing exceptional service.
Languages
English
Native or Bilingual
Timeline
Manager of Housekeeping
Mountainside Lodge
09.2022 - Current
Housekeeper
Embarc Whistler
08.2020 - 09.2022
Sales and Marketing Manager
Open Country OC2
01.2020 - 08.2020
Facilities Coordinator
Pareto-FM (Acxiom)
01.2018 - 01.2020
Casino Cage Cashier/Croupier
London Clubs Casino's
01.2012 - 01.2015
GCSE - English Language, English Literature, Maths, Science, IT, Media studies, Geography, Religious Studies, French
St Edwards CofE School
A2 - Communication Studies, Health and Social Care, Media Studies
Havering Sixth form College
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