Amy Liu
Toronto,ON
Summary
Results-driven Project and Program Coordinator with 10+ years of experience spanning nonprofit program delivery, corporate operations, asset protection, and large-scale retail management. Proven ability to lead cross-functional teams, manage budgets, oversee vendors, and deliver complex projects on schedule. Highly skilled in stakeholder engagement, risk management, compliance, and data-driven program evaluation. Recognized for strong leadership, adaptability, and a people-centered approach that drives operational excellence and community impact. Bilingual in English and Cantonese.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Coordinator
One1000 Training and Consulting
01.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Managed budgets effectively, ensuring resource allocation was optimized for maximum project success.
- Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project''s success.
- Reported regularly to managers on project budget, progress, and technical problems.
- Recruited and oversaw personnel to achieve performance and quality targets.
Program Coordinator
Black Moms Connection
01.2023 - Current
- Expanded virtual FinLitU Financial Literacy program from Ontario in 2023 to a National level, and designed the implementation of bilingual versions of sessions and workbooks, outreach and continual twice yearly cohorts.
- Planned and organized annual Financial Literacy Summits 'In The Black', in Edmonton - 2024 and Toronto - 2025, featuring guest speakers, workshops and vendors, with more than 100 attendees.
- Oversaw the creation and launch of FinLitU Kids, a Financial Literacy program for children from 5 - 17 years old. Hired and managed staff, brainstormed program plan, create and edit Financial Literacy workbooks for three age groups, and hired Facilitators to implement the program on event day.
- Developed grant proposal, to secure funding for vital program initiatives and yearly reporting to Funder.
- Implemented evaluation tools to measure program and event effectiveness, utilizing data-driven insights for continuous improvement.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Championed program improvement initiatives based on stakeholder feedback, demonstrating adaptability and a commitment to excellence.
Asset Protection Investigator
Holt Renfrew
08.2020 - 03.2022
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft
- Monitored physical security protection standards and building access control, following City of Toronto directed COVID-19 protocols
- Conducted shortage control, asset protection and safety inspections and audits with accurate documentation of results and potential or existing hazards
- Initiated and led asset protection theft investigations, resulting in 10+ internal employee cases with restitution/admission
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
Executive Administrative Assistant/Reception
Legrand Canada - Solarfective Products Limited
08.2019 - 03.2020
- Operated main switchboard, responded to online and email correspondence, and updated internal phone lists
- Distributed, logged daily incoming and outgoing mail, prepared and arranged courier shipments as per C-TPAT procedures
- Ordered office and requested supplies, maintained inventory
- Planned and arranged all third-party services and special projects (catering, equipment rentals, servicing, etc.)
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips
- Executed record filing system for archived orders, and confidential human resource document organization and management
Assistant Store Manager - Fulfillment/Omni
Wal-Mart Canada
03.2018 - 05.2019
- Led, coached and developed large team of associates in cross functional, dynamic environment
- Managed profit and loss in $60-80 million dollar business, closely monitored sales and growth goals
- Multi-tasked in fast paced, high volume environment, completed tasks under tight timelines
- Made operational, scheduling, planning and merchandising decisions
- Managed freight flow, off load deliveries and ensured merchandise was stocked within set timelines
- Communicated with customers via email, over phone or in person to answer questions and provide latest merchandise information
- Provided direction and guidance to associates on proper customer service techniques to ensure customer needs, complaints, and issues were successfully resolved
- Human resource duties of preparing, processing employee and incident forms and documentation
- Monitored inventory levels and collaborated with vendors to meet needs
Corporate Asset Protection Investigator
Wal-Mart Canada
01.2013 - 03.2018
- Prevented company losses from external and internal shoplifting and fraud, made necessary arrests under Citizen's Arrest and Self-Defense Act
- Reduced store malicious loss/shrink by $100,000 average per annum
- Resolved situations with sound judgement, following company policies with knowledge of MIFFPA and PIPEDA legislation and regulations
- Safety Team Leader - conducted monthly meetings with team members, provided accountability and course of action for identified unsafe work procedures or potential hazards, and administered first-aid for customers and associate
- Conducted covert surveillance and gathered intelligence on organized crime groups, suspected internal theft subjects, and gathered evidence to build case files
- Communicated with various law enforcement agencies and provided evidence in court proceedings regarding high profile thefts or frauds
- Assisted with development and implementation of shrink reduction programs
- Conducted company investigations on integrity and ethics, including gathering evidence and interviewing involved parties and witnesses, resulting in restitution of $20,000 on average per case
- Participated in hiring, orientation and onboarding of new associates, and trained new Asset Protection Associates in six-week program
Inventory Accuracy Task Team Auditor
Wal-Mart Canada
01.2017 - 03.2018
- Conducted audits of company supplies, merchandise, and verified correct counts and labeling
- Lead recount process and audit of inventory company to maintain quality control and count accuracy
- Reconcile inventory variances, resolved discrepancies in counts and identified root-cause
- Implemented safe guards, accountability and processes to mitigate shrink with store and upper level management
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement
- Planned audits and audit activities to allocate necessary resources and determine consistency of plans with audit objectives
Pre-Owned Sales Administrator
BMW Toronto
01.2010 - 06.2010
- Inspected end of lease vehicles for regulated BMW Canada Standards
- Administered cheque requisitions for vehicles purchased from associated dealerships
- Stocked vehicles into database, licensed dealership vehicles, and arranged for required presale maintenance
Business Development Coordinator
BMW Toronto
06.2008 - 01.2010
- Managed incoming and outgoing calls through multi-line switchboard with proper telephone etiquette and allocated information to appropriate parties
- Created and updated client files with reports, contracts, and vehicle history
- Top sales and promotion of tires, detailing and Service Maintenance Packages to customers and clients
- Scheduled service appointments for BMW and MINI fleet companies and customers
- Executed calling campaigns targeting direct end-user prospective accounts
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers
Education
Honors Bachelor of Arts - Social Science And Humanities
University of Toronto
04.2014
Millie Rotman Shime Academic Bridging Program - Study of Literature
University of Toronto
04.2011
Skills
- Project Management
- Team Leadership
- Event Planning and Execution
- Program Development
- Strategic planning
- Process improvements
Certification
Ministry of Ontario Security Guard License (Smart Serve, Use of Force, First Aid/CPR, and WHMIS certified)
Wicklander-Zulawski Interview and Interrogation Techniques Certification
Ministry of Ontario Joint Health and Safety Committee Member certification - Workplace Safety and Prevention Services
Restaurants Canada Food Service - The National Food Safety Training Program Certification
Raymond Johnston Equipment Certified Operator of the Sit Down Counterbalance, Sprint, Walkie and Walkie Stacker (Forklift)
Accomplishments
- Awarded in recognition for Volunteerism
- Recognition for Volunteerism from former Mayor David Miller and Toronto City Council
- Mentored youth in anti-violence and abuse initiatives with presentations in seminars and school visits
- Provided media interviews for CP24, Much Music, Toronto Star and TVOntario
- Published written article for the Canadian Family magazine, May 2007 Mother's Day Special
Ministry of Ontario - Volunteer Service Award (2008)
City of Toronto - Certificate of Honor (December 2006)
June Callwood Center - Community Speaker / Abuse Mentor (January 2004 - 2009)
Timeline
Project Coordinator
One1000 Training and Consulting
01.2023 - Current
Program Coordinator
Black Moms Connection
01.2023 - Current
Asset Protection Investigator
Holt Renfrew
08.2020 - 03.2022
Executive Administrative Assistant/Reception
Legrand Canada - Solarfective Products Limited
08.2019 - 03.2020
Assistant Store Manager - Fulfillment/Omni
Wal-Mart Canada
03.2018 - 05.2019
Inventory Accuracy Task Team Auditor
Wal-Mart Canada
01.2017 - 03.2018
Corporate Asset Protection Investigator
Wal-Mart Canada
01.2013 - 03.2018
Pre-Owned Sales Administrator
BMW Toronto
01.2010 - 06.2010
Business Development Coordinator
BMW Toronto
06.2008 - 01.2010
Honors Bachelor of Arts - Social Science And Humanities
University of Toronto
Millie Rotman Shime Academic Bridging Program - Study of Literature
University of Toronto