Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy Leyva

St. Catharines,ON

Summary

Adept at enhancing customer experiences through expert reservations coordination and conflict resolution, I significantly contributed to the welcoming atmosphere at 11th post. Leveraging skills in menu memorization and server support, I excelled in fast-paced environments, ensuring guest satisfaction and repeat visits without exceeding a 10% wait time error rate.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

11th Post on Queen
08.2023 - Current
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Answered phone calls to take orders, give information and document reservations.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Backed up servers by checking on tables and retrieving items for guests.

Restaurant Hostess

Johnny Roccos
08.2022 - 10.2023
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating, and menu information.

Education

No Degree - Ontario Secondary School Diploma

Holy Cross Catholic Secondary School
St. Catharines, ON
06.2025

Skills

  • Reservations Coordination
  • Menu Memorization
  • Wine Pairings
  • Reservation coordination
  • Conflict Resolution
  • Server Support
  • Table Bussing
  • Customer Service
  • Greeting guests

Languages

English
Native or Bilingual

Timeline

Restaurant Hostess

11th Post on Queen
08.2023 - Current

Restaurant Hostess

Johnny Roccos
08.2022 - 10.2023

No Degree - Ontario Secondary School Diploma

Holy Cross Catholic Secondary School

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Amy Leyva