Amy Leroux
Penetanguishene,ON
Summary
Highly skilled Service Administrator with background in managing, coordinating, and supporting daily operational activities. Familiarity with service contracts, scheduling maintenance tasks, and handling customer complaints underlines strong ability to ensure smooth business operations. Exemplary communication skills and problem-solving abilities contribute to effective team collaboration and improved client satisfaction. Previous roles highlight impact made through efficient process management and proactive troubleshooting.
Overview
10
10
years of professional experience
Work History
Service Administrator
Maple Leaf Marinas
Midland, Ontario
06.2025 - Current
- Coordinated service technician schedules and resource allocation to optimize workflow.
- Managed service requests from clients for marina maintenance and repairs.
- Communicated with clients to resolve issues and provide updates on services.
- Scheduled customer appointments for the service team according to established procedures.
- Processed invoices and billing for services rendered to customers.
- Prepared accurate service estimates by reviewing labor requirements, parts, and technician input, ensuring clear communication of costs and timelines to customers
- Managed warranty claims processing, verifying eligibility, submitting documentation, and tracking claim status to ensure timely resolutions.
- Answered incoming calls from customers regarding technical inquiries and services.
- Drafted correspondence letters and emails to provide necessary information.
- Developed service activity reports to enhance operational efficiency and decision-making.
Lifeguard
JW Marriott Muskoka
Minett
05.2024 - 08.2024
- Monitor swimming areas to prevent accidents and enforce safety rules
- Maintain constant surveillance of pool activities.
- Be prepared to perform rescues in the event of drowning or other emergencies.
- Administer first aid and CPR as necessary.
- Educate guests on pool safety and rules.
- Monitored weather conditions and water quality to ensure safe swimming a safe swimming environment
- Inspected and maintained pool equipment to ensure optimal functionality and safety
- Participate in regular training sessions and drills to keep skills sharp
- Work closely with other lifeguards and pool staff to ensure a safe and enjoyable environment.
- Report any incidents to the appropriate authorities and document them properly.
- Welcomed guests and provided information on pool facilities and activities to enhance guest experience
- Assist guests with any needs or concerns, ensuring a pleasant experience.
- Communicated effectively with management and other departments.
- Assist in organizing and supervising pool activities and events.
Harbour Student
Midland Harbour
Midland
05.2023 - 09.2023
- Planned, Organized, facilitated and promoted diverse recreational programs
- Organized and led a variety of small and large group activities
Dock Attendant
Hindsons Marina
Penetanguishene
04.2022 - 09.2022
- Operated VHF radio to communicate with vessels and ensure safety.
- Assist boaters in and out of assigned berths.
- Provide high standards of customer service to individuals using our Harbour.
- Collect boater registration fees.
- Perform daily outside clean-up, maintenance, and garbage removal.
- Perform special maintenance duties such as painting, cleaning/stocking.
- Washrooms, re-supplying vending machines/laundromat, and Harbour projects.
- Daily maintenance of the various floral displays (weeding and watering).
- Assist with the Visitor Information Centre tourism duties.
- Ensure all tasks are completed to the acceptable standards and time limits.
- Adherence to all Health and Safety Rules and Regulations.
- Wear personal protective equipment as required.
Aquatic Instructor/Guard
Town of Penetanguishene
Penetanguishene
05.2019 - 04.2021
- Assisted customers with docking boats to ensure safe and efficient arrival
- Maintained clean environment by weeding, organizing garbage, cleaning bathrooms, removing goose droppings from docks, and sweeping parking lot
- Fueled boats and performed pump outs for customer readiness
- Processed customer transactions at register
- Bagged ice for customer orders
Newspaper Carrier
The Midland Mirror
Midland
10.2015 - 02.2016
- Received and sorted newspaper shipments, assembled and bagged for timely deliveries
- Delivered newspapers to designated locations, ensuring prompt service and customer satisfaction
Education
Business Administration - Honours and a Specialization in Marketing and Consumer Culture
Trent University
09-2021
High School -
St. Theresa's Catholic High School
06-2021
Skills
- Service Scheduling
- Operational Support
- Service Quality Assurance
- Data Management
- Team leadership
- Client Communication
- Appointment Management
- Communication
- Adaptability
- Problem solving
- Team leadership
- Conflict management
- Communication
- Conflict management
- Appointment Management
References
References available upon request
Timeline
Service Administrator
Maple Leaf Marinas
06.2025 - Current
Lifeguard
JW Marriott Muskoka
05.2024 - 08.2024
Harbour Student
Midland Harbour
05.2023 - 09.2023
Dock Attendant
Hindsons Marina
04.2022 - 09.2022
Aquatic Instructor/Guard
Town of Penetanguishene
05.2019 - 04.2021
Newspaper Carrier
The Midland Mirror
10.2015 - 02.2016
Business Administration - Honours and a Specialization in Marketing and Consumer Culture
Trent University
High School -
St. Theresa's Catholic High School