Summary
Overview
Work History
Skills
Timeline
Generic

Amy Lee

Baldwin Park

Summary

Well organized and experienced medical records clerk with a decade of proven success in efficiently managing multiple priorities and meeting deadlines. Adept in providing exceptional customer service and fluent in English, Cantonese, Mandarin, and Vietnamese. Seeking a full-time position to leverage extensive experience and customer service skills for the benefit of the organization.

Overview

39
39
years of professional experience

Work History

Member Service Representative

Molina Healthcare
07.2023 - 01.2025
  • Verified customer identification and documentation for compliant transactions.
  • Resolved customer issues through thorough dispute investigation.
  • Assisted members with correcting account, service, and system issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Care Coordinator Representative

Central Health Plan
09.2016 - 07.2023
  • Conducted electronic HRA surveys on a recorded line with members and accurately document responses.
  • Communicated and reverify chronic conditions with member’s PCP. In addition, followed up to confirm if there are any changes on their chronic conditions
  • Maintained confidentiality of medical records for patients and ensure any release of information requested were HIPAA compliant.
  • Notified member service department to update a member’s contact information in situations where we are not able to reach them.
  • Ensured that all member’s information are current and accurate.

Medical Records Clerk / Intake Assistant

Agape Home Health Services, Inc.
06.2006 - 09.2016
  • Collected visit notes and other documentation for chart completion according to agency’s policies and procedures
  • Assisted in forwarding physician orders to pharmacies, DME companies, and supplies companies under the supervision of nurse supervisor
  • Ensured all appropriate documentation is in patient’s chart prior to sending claims to insurance according to policies and procedures under the supervision of director of nursing
  • Performed on-call duties after office hours and responsible for directing the calls to appropriate clinical staff under supervision of the director of nursing

Secretary

Valley Leasing Company
08.1989 - 06.1994
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Handled incoming calls and mail distribution.
  • Maintained daily report documents, memos and invoices.

Bookkeeper

88 Supermarket
05.1986 - 08.1989
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.

Skills

  • Call center experience
  • Member correspondence
  • Database maintenance

Timeline

Member Service Representative

Molina Healthcare
07.2023 - 01.2025

Care Coordinator Representative

Central Health Plan
09.2016 - 07.2023

Medical Records Clerk / Intake Assistant

Agape Home Health Services, Inc.
06.2006 - 09.2016

Secretary

Valley Leasing Company
08.1989 - 06.1994

Bookkeeper

88 Supermarket
05.1986 - 08.1989

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Amy Lee