Amy Langston
Moose Jaw,SK
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Highly organized, efficient and communicative with strong self motivation skills. Detail oriented, systematic and precise.
Overview
16
16
years of professional experience
Work History
Team Liaison
Moose Jaw Ophthalmology
11.2019 - Current
- Handles day to day issues occurring in the normal operation of the clinic
- Conducts staff scheduling and coordinates time off requests
- Reviews the clinic and OR schedule in Accuro to ensure days are booked/blocked off appropriately. Identifies issues with Accuro templates and creates new ones accordingly
- Coordinates the preparation, maintenance and periodic revisions of practice operations manual, policies and privacy act
- Responsible for equipment maintenance and finalizing/renewing all service contracts
- Responsible for updating On Call, clinic, and surgery schedules and forwarding to appropriate hospital personnel
- Ensures all supplies required to operate a medical practice are properly tracked and ordered
- Manages conflict resolution within the team, fostering a positive work environment that encourages growth and development.
Ophthalmic Technician
Moose Jaw Ophthalmology
03.2019 - Current
- Improves patient satisfaction by providing efficient and accurate diagnostic testing.
- Maintains a clean and organized work environment for optimal patient care and equipment maintenance.
- Increased patient understanding of their eye conditions through clear explanations and demonstrations of treatment plans.
- Ensures accuracy in diagnostic measurements by regularly calibrating ophthalmic instruments according to manufacturer guidelines.
- Performs thorough medical history assessments as part of the pre-examination process for new patients.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Key Holder
Dollarama
07.2016 - 09.2017
- Responsible for closing and opening the store
- Stocked inventory as needed
- Assisted the assistant manager and manager with day to day tasks
Manager
Dollarama
10.2010 - 12.2014
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Followed planograms and zone-o-grams to company standards
- Responsible for cash transactions and deposits
- Maintained sales and productivity budgets
- Use of Kronos time keeping system and computer program
- Planned, assigned and oversaw all work completed
- Compiled daily inventory counts to ensure stock quantity was appropriate
- Reported and answered directly to the district manager
Assistant Manager
Dollarama
01.2008 - 10.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
High School Diploma -
Logan Lake Secondary School
Logan Lake, BC06.2003
Skills
- Strong interpersonal and analytical skills
- Ability to communicate directly and clearly, in writing and verbally
- Team motivation
- Proficient in Microsoft Word, Excel and electronic medical record software (Accuro)
Languages
English
Timeline
Team Liaison
Moose Jaw Ophthalmology
11.2019 - Current
Ophthalmic Technician
Moose Jaw Ophthalmology
03.2019 - Current
Key Holder
Dollarama
07.2016 - 09.2017
Manager
Dollarama
10.2010 - 12.2014
Assistant Manager
Dollarama
01.2008 - 10.2010
High School Diploma -
Logan Lake Secondary School
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